Open to opportunities

Kaleb Belayneh

@kalebbelayneh

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Customer support specialist skilled in CRM and user-focused problem solving.

Ethiopia

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What I'm looking for

I seek a customer-focused role using CRM systems where I can reduce response times, improve satisfaction, collaborate with product teams, and grow into broader customer-success or support-ops responsibilities.

I am a customer support specialist with experience across fast-paced tech startups and remote support centers, focused on delivering timely, empathetic solutions that improve user satisfaction.

At CCI Global I managed customer calls and reduced average response time by 30%, improving satisfaction scores; at Syndigo I used Zendesk and Intercom to handle inquiries and guide onboarding and feature adoption.

I collaborate closely with product and engineering teams, relaying user feedback that helps shape product improvements, and I am comfortable handling multiple call/chat queues and using CRM systems effectively.

I hold a degree in Marketing Management from Hope University and bring additional experience in invoicing, bookkeeping, data entry, and strong C1 Advanced English communication skills.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

CCI Global

Apr 2023 - Jun 2025 (2 years 2 months)

Managed customer calls and inquiries, reducing average response time by 30% and improving customer satisfaction scores through timely resolution and CRM-driven workflows.

Customer Support CRM Software Troubleshooting Data Entry Invoicing Bookkeeping

Customer Relations Specialist

Syndigo

Jul 2021 - Jan 2023 (1 year 6 months)

Provided customer support using Zendesk and Intercom, troubleshooting issues and guiding onboarding; relayed user feedback to product and engineering to improve customer experience.