At CCI Ethiopia, I handled inbound customer calls for Community Fibre Ltd., helping with billing inquiries, technical issues, and service concerns.
I provided clear and efficient solutions while maintaining professionalism and customer satisfaction in a fast-paced environment.
I used TCS HOBS and Amazon Connect to manage and document customer interactions, and met customer satisfaction and call-handling targets.
At Tewos Technologies, I made more than 500 calls daily for student loan forgiveness programs, averaged three qualified transfers per day, and maintained CRM records while meeting KPIs.
