Keytan callery
@keytancallery
Accomplished Business Service Representative with a focus on customer care.
What I'm looking for
I am an accomplished Business Service Representative with a proven track record of surpassing sales goals and delivering exceptional customer care. My experience at First Citizens Bank has honed my skills in managing operations, mentoring teams, and driving strategic growth. I take pride in building long-term client relationships and ensuring performance excellence in every interaction.
During my tenure at First Citizens Bank, I consistently surpassed monthly sales targets, ranking among the top performers in the region. My ability to open and manage personal and business accounts has supported customer onboarding and retention, while my insights into credit and financial markets have aided clients in making informed funding decisions. Prior to this, I excelled as a Retail Sales Manager at Dillard's, where I led a team to meet and exceed sales goals while maintaining brand integrity and customer loyalty.
Experience
Work history, roles, and key accomplishments
Business Service Representative
First Citizens Bank
Jul 2021 - Apr 2025 (3 years 9 months)
Surpassed monthly sales targets up to $2M, ranking among top performers in the region. Opened and managed personal and business accounts, supporting customer onboarding and retention.
Retail Sales Manager
Dillard's
Dec 2019 - Dec 2020 (1 year)
Supervised a team of 7+ employees, including scheduling, training, and daily task delegation. Consistently met and exceeded $100K monthly sales goals.
Sales Associate
Dillard's
Sep 2017 - Dec 2019 (2 years 3 months)
Delivered outstanding customer service, contributing to consistent personal sales goal achievement. Promoted store campaigns and worked with vendors to optimize merchandising strategies.
Education
Degrees, certifications, and relevant coursework
Amarillo College
Associate of Science, Sociology
Grade: 3.5 GPA | Cum Laude
Graduated Cum Laude with a 3.5 GPA. Studied sociology, gaining insights into human behavior and societal structures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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