Berna Legaria

I am an experienced Customer Service Professional and Virtual Assistant with a strong background in CRM management and administrative tasks. My career has been marked by a commitment to delivering exceptional client support and achieving team goals. I have consistently ranked among the top agents in my previous roles, demonstrating my ability to drive sales and enhance customer satisfaction.

During my time at 24-7 Intouch, Inc., I achieved recognition as a top 5 agent for three consecutive months, thanks to my high sales conversion rates. I excelled in upselling mobile products and home appliances, while also ensuring timely delivery by proactively updating customers on their orders. My proficiency in using Zendesk and Salesforce CRM platforms allowed me to resolve customer inquiries efficiently, providing comprehensive support through chat and email.

Most recently, I worked as a Real Estate Virtual Assistant at Hypr Service, where I honed my skills in prospecting and lead generation through email campaigns and cold calling. I managed client appointments and schedules using Microsoft Outlook and gained entry-level proficiency in Hubspot CRM. My educational background in Business Administration with a major in Financial Management further complements my professional experience, equipping me with the necessary skills to excel in dynamic environments.