Berkay Gönlügür

Led and coached a team of 5 ASRs, driving performance and maintaining top-tier service standards. Optimized and rewrote scripts, directly contributing to a 300%+ increase in AOV across the team. Conducted regular 1:1 coaching sessions, identifying individual challenges and boosting overall team morale and productivity.

Maintained a conversion rate of 44% and achieved an AOV of $433, closing over 50 deals per month. Provided step-by-step guidance to clients, optimizing their journey and encouraging engagement with additional services. Increased customer rapport and satisfaction to 97%.

Advised, sold, and configured products in single and multiple transactions, averaging $503.7 AOV. Closed 30+ deals per month consistently, exceeding monthly sales targets and driving a 12.5% increase in revenue. Managed inbound calls efficiently, achieving a 95% customer satisfaction rate and reducing average call wait times by 30 seconds.

Reviewed and moderated user-generated content within a 10-second to 1-minute time frame, ensuring compliance with platform guidelines. Consistently moderated 400+ cases daily and achieved a 97% accuracy rate in content moderation decisions, maintaining high-quality standards. Adapted quickly to evolving policies and regulations, with updates introduced weekly.

Taught English to students aged 7 to 16, following a structured curriculum provided by the company. Utilized TESOL-certified methods to enhance language acquisition and improve student engagement, such as the Communicative Approach, Task-Based Learning, Direct Method, and CLT. Created answer sheets for exams and evaluated student performance.

Developed tailored learning strategies, helping 88% of students improve their performance by one grade level. Adapted teaching methods for different learning styles, resulting in a 25% increase in student engagement. Achieved a 97% pass rate among students.

Studied English Literature and Language, gaining a comprehensive understanding of literary works and linguistic principles. Developed strong analytical and critical thinking skills through in-depth textual analysis and academic research.