Open to opportunities

fatma kil

@fatmakil

Message

Results-driven leader specializing in team development, customer experience, and sales growth.

Turkey

Message

What I'm looking for

I seek a leadership role where I can develop teams, improve customer experience, drive revenue growth, and implement strategic training and development initiatives.

I am a results-driven leader with extensive experience building high-performing teams and driving sales performance across education, finance, and banking sectors. I have a strong track record in coaching, stakeholder engagement, and implementing strategic initiatives that improve service standards, revenue, and operational excellence.

I design and deliver staff training programmes, lead change management and quality assurance, and provide tailored business coaching and financial advice. My achievements include transforming regional performance metrics, delivering sustained improvements in service ranking and sales, and creating development pathways that boost engagement and productivity.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

AÇI 5+ Preschool

Mar 2018 - Present (7 years 11 months)

Lead multidisciplinary teams across multiple campuses to improve service quality and operational excellence, implemented strategic plans and staff training that increased parent satisfaction and compliance standards.

Team Leadership Staff Training Quality Assurance Stakeholder Management Operational Excellence Strategic Planning Change Management Customer Experience

Current

Private English Tutor

Current

Self-Employed

Jan 2010 - Present (16 years 1 month)

Provide tailored business English, communication and sales coaching to professionals and small groups, delivering workshops and one-to-one coaching to improve performance and presentation skills.

Business Coaching Presentation Skills Sales Training Workshop Facilitation Communication Career Development

Independent Financial Partner

CWM

Jan 2013 - Mar 2016 (3 years 2 months)

Conducted financial reviews and advised clients on investment strategies and risk management, achieving sales targets and building long-term client portfolios while ensuring regulatory compliance.

Financial Advisory Investment Strategy Consultative Selling Client Relationship Management & Compliance Risk Management Negotiation Market Analysis

Director of Studies

AB Universal Language School

Aug 2010 - Jun 2012 (1 year 10 months)

Managed and developed a team of 10 teachers, set performance targets and coaching plans, and coordinated curriculum delivery and corporate training for manufacturing clients.

Curriculum Development Performance Management Corporate Training Coordination Quality Assurance

English Teacher

Doruk Koleji

Sep 2009 - Jul 2010 (10 months)

Delivered structured English programmes to secondary students, managed assessments and coordinated with departments to maintain academic standards.

Lesson planning Classroom Management Assessments

Regional Manager

Abbey plc

Aug 2007 - Sep 2009 (2 years 1 month)

Led managers and sales advisors across 16 branches to improve sales (from 52% to 116%), risk rating (D to A) and service ranking (16th to 4th) through coaching frameworks and resourcing strategies.

Regional Management Sales Leadership Performance Improvement Coaching Risk Management Regulatory Compliance Stakeholder Engagement

Area Sales Manager

Royal Bank of Scotland

Mar 2002 - Aug 2007 (5 years 5 months)

Managed branch managers and customer advisors to drive sales performance and quality assurance, leading the area to top performance for three consecutive quarters and achieving 100% staff engagement.