Open to opportunities

Umair Siddiqui

@umairsiddiqui

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Dynamic sales executive with a focus on customer satisfaction.

Turkey

Message

What I'm looking for

I seek a dynamic role in a growth-oriented company that values innovation and offers opportunities for professional development.

I am a dedicated sales executive with a proven track record in lead generation and customer service. My experience at Londonist DMC has equipped me with the skills to convert and retain leads while ensuring post-sales satisfaction. I thrive on engaging customers and resolving issues promptly, which has been pivotal in enhancing client relationships and driving sales conversions.

Throughout my career, I have demonstrated my ability to identify trends and growth opportunities, contributing to strategic planning and financial management. My role as a Conversion Agent at Facto International further honed my skills in pressure management and problem-solving, achieving a remarkable 20% conversion rate in my first month. I am passionate about continuous improvement and maximizing market potential through collaboration and teamwork.

In addition to my sales experience, I have a strong background in education as a linguistic instructor, where I taught students from various backgrounds and proficiency levels. My entrepreneurial spirit led me to successfully establish and manage a cleaning service business, where I oversaw HR, operations, and marketing, achieving significant revenue growth. I am eager to leverage my diverse skill set and experiences to contribute to an organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

Londonist DMC

Mar 2023 - Present (2 years 5 months)

Responsible for converting and retaining leads, providing exceptional customer service, and managing the live chat system. Engaged customers by ensuring post-sales satisfaction and promptly resolving issues.

Lead Generation Client Relationship Management Customer Support Financial Management Market Analysis Strategic Planning Pipeline Management

Conversion Agent

Facto International

Jan 2023 - Present (2 years 7 months)

Worked as a Sales Agent in the Conversion department, successfully converting and onboarding several clients. Maintained a 20% conversion rate in the first month and trained new agents.

Sales Training Problem Solving Communication Skills Sales Reporting Performance Monitoring Negotiation

Linguistic Instructor

Youniverse

Jan 2021 - Present (4 years 7 months)

Worked as an English Instructor and Native Speaker, teaching students from Starter to C1 level across various age groups. Developed and delivered engaging lessons for juniors, middle school, high school students, and professional adults.

Curriculum Development Lesson planning Classroom Management Communication Skills Public Speaking Mentoring Educational Technology

Teacher

Amerikan Kültür

Jan 2021 - Present (4 years 7 months)

Worked as a Teacher and Native speaker, instructing students from starter level to C2. Headed classes, hosted speaking clubs, and designed curriculum for C1 and C2 classes.

Teaching Curriculum Design Public Speaking Classroom Management Lesson planning Student Engagement Communication Skills Educational Leadership

Distribution Manager

Symbol Trading Intl.

Jan 2020 - Present (5 years 7 months)

Managed logistics, overseeing the procurement and supply chain operations of the company. Cultivated and maintained strong client relations.

Logistics Management Procurement Supply Chain Management Client Relations Inventory Management Vendor Management Operations Management Negotiation Problem Solving Communication Skills

Food & Beverage Manager

Roasters Coffee House and Grill

Jan 2019 - Present (6 years 7 months)

Managed kitchen staff and training, ensuring high standards of food preparation and service. Handled procurement and quality control, actively engaging in market analysis for new vendors.

Kitchen Management Staff Training Procurement Quality Control Market Analysis Vendor Management Food Safety Inventory Management Team Leadership Operations Management

Education

Degrees, certifications, and relevant coursework

Army Public College

FSc Diploma, Science

2017 - 2018

Obtained an FSc Diploma from Army Public College. This program provided a strong foundation in scientific disciplines.

Istanbul Bilgi University

Bachelors in Hospitality and Hotel management, Hospitality and Hotel Management

2015 - 2016

Completed a comprehensive program focusing on hospitality and hotel management principles. Gained expertise in various aspects of the industry, including operations, finance, and customer service.