Bephen Memba
@bephenmemba
Proactive administrative professional with expertise in customer service.
KenyaWhat I'm looking for
I am a proactive and organized administrative professional with over 5 years of experience in customer service, pharmaceutical sales, and executive support. My journey has equipped me with the skills to handle client communications, scheduling, data entry, and CRM tools effectively. I thrive in dynamic environments, adept at multitasking and providing exceptional support to both clients and senior management.
In my recent role as a Medical Sales Representative at BEXIMCO Pharmaceuticals, I successfully achieved over 80% of my monthly sales target, expanded territory reach, and built long-term relationships with key prescribers. My ability to analyze market trends and adjust strategies has contributed to significant increases in market share. I am eager to leverage my skills as a Virtual Assistant, Customer Support Executive, or Executive Assistant, contributing to a team that values collaboration and innovation.
Experience
Work history, roles, and key accomplishments
Medical Sales Representative
Beximco Pharmaceuticals
Jul 2021 - Present (4 years)
Successfully achieved over 80% of monthly sales targets by generating prescription demand through field visits to doctors, hospitals, and pharmacists. Expanded territory reach by opening over 20 new client accounts, contributing to a 15% increase in market share.
Pharmacy Assistant & Cashier
Apheea Chemist
Jan 2020 - Present (5 years 6 months)
Managed inbound calls from patients and pharmacies, enhancing communication and problem-solving skills. Processed cash transactions and ensured accurate financial reporting.
Customer Care Representative
Rubicon Pharmacy & Clinic
Jun 2019 - Present (6 years 1 month)
Acted as liaison between patients, doctors, and pharmacies for prescription and insurance coordination. Provided excellent support and override services for pharmacy staff.
Software Technician
Nakuru Region
Jan 2019 - Present (6 years 6 months)
Installed and maintained software systems in schools, hospitals, and pharmacies. Ensured data protection and system upgrades, supporting LAN/WAN networks.
Environmental & Customer Service Intern
Kenya Forest Service
May 2017 - Present (8 years 2 months)
Participated in tree planting and environmental conservation efforts. Assisted visitors with inquiries about KFS programs and services.
Records Assistant
Ardhi House
Jan 2015 - Present (10 years 6 months)
Organized and archived title deed records for quick retrieval. Conducted title searches and supported land records documentation.
Education
Degrees, certifications, and relevant coursework
University of Eldoret
Bachelor of Environmental Studies, Environmental Studies (Science)
Focused on environmental science principles and practices. Gained a comprehensive understanding of ecological systems and sustainability.
University of Eldoret
Certificate, Environmental Impact Assessment
Completed a specialized program in Environmental Impact Assessment. Acquired skills in evaluating environmental effects of projects.
Bells Computer College
Certificate, Computer Applications
Undertook training in various computer applications. Developed proficiency in essential software tools.
Naivasha Girls High School
Kenya Certificate of Secondary Education, General Studies
Grade: B (Plain)
Completed secondary education, achieving a Grade B (Plain). Developed a strong academic foundation across various subjects.
Bahati Girls Primary School
Kenya Certificate of Primary Education, General Studies
Grade: 368 Marks
Completed primary education, achieving 368 marks. Built foundational knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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