Open to opportunities

Alexis Wanja

@alexiswanja

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Experienced administrative professional with a focus on customer service.

Kenya

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What I'm looking for

I am looking for a role that allows me to utilize my administrative skills while providing high-level support in a dynamic environment.

I am a highly effective administrative and customer service management professional with over 4 years of experience in diverse environments. My career has been marked by a commitment to quality service, professionalism, and ethics, even under extreme pressure. I excel in driving down costs while increasing quality and efficiency through training and process improvements.

Throughout my career, I have developed strong skills in managing resources, time frames, and multiple priorities. I have a proven ability to think outside the box and effect change using a solution-based mindset. My experience includes providing high-level executive support, managing diaries, organizing meetings, and liaising with staff, suppliers, and clients to achieve aggressive goals.

Experience

Work history, roles, and key accomplishments

Personal Assistant

The Teleafya Clinic

May 2020 - Jan 2024 (3 years 8 months)

Provided high-level executive support to the Managing Director, managing correspondence, organizing meetings, and handling travel arrangements. Implemented administrative systems and liaised with staff, suppliers, and clients to ensure smooth operations.

Travel Coordination Event Planning Communication Skills Report Preparation Database Management Time Management Multitasking

Personal Assistant

The White Resort Hotel

Jan 2019 - Mar 2020 (1 year 2 months)

Assisted the Managing Director by managing emails, scheduling meetings, and handling communications. Coordinated travel and events while ensuring effective time management and note-taking during meetings.

Scheduling Communication Skills Time Management Event Coordination Administrative Support Multitasking Customer Service

Pharmacist and Receptionist

Maiyan Hospital Kitengela

May 2018 - Sep 2018 (4 months)

Managed pharmacy operations including dispensing medications, maintaining security systems, and training new pharmacy technicians. Handled customer inquiries and complaints while preparing reports on inventory and drug availability.

Pharmacy Operations Customer Service Inventory Management Staff Training Report Preparation Communication Skills Security Management Problem Solving Multitasking

Pharmacist Intern

Kenyatta National Hospital

Feb 2017 - Sep 2017 (7 months)

Gained hands-on experience in pharmacy operations, assisting with medication dispensing and patient inquiries. Developed skills in inventory management and customer service during the internship.

Customer Service Inventory Management Communication Skills Problem Solving Team Collaboration Time Management