Ben Khalifa GhofraneBG
Open to opportunities

Ben Khalifa Ghofrane

@benkhalifaghofrane

Customer Service Representative with a passion for sales and molecular medicine biologist.

Tunisia

What I'm looking for

Seeking a dynamic role that leverages my customer service and sales skills to drive growth and foster meaningful community connections.

As a dedicated Customer Service Representative with experience in sales and molecular medicine, I have honed my skills in efficiently handling customer inquiries, developing effective sales strategies, and conducting comprehensive market research. With a strong background in medical biology and a Master of Research in Molecular Medicine, I bring a unique perspective to my work.

Throughout my professional journey, I have demonstrated my ability to work effectively in fast-paced environments, resolving customer grievances and driving revenue growth. My proficiency in CRM systems, Microsoft Office, and Google Workspace has enabled me to streamline processes and enhance customer satisfaction.

With a passion for community connections, I have volunteered with various organizations, including the Tunisian Red Crescent and the Universal Association Monastir, where I currently serve as Vice President. I am committed to fostering meaningful relationships and driving positive change in my community.

Experience

Work history, roles, and key accomplishments

TH

Customer Service Representative

The HIVE

Jun 2022 - Nov 2022 (5 months)

Efficiently handled customer inquiries through multiple channels, significantly enhancing customer satisfaction.

CL

Research Project

CHU Sahloul Biochemistry Laboratory

Apr 2022 - Jun 2022 (2 months)

Conducted research on Anti-thyroglobulin antibodies: Epidemiological aspects and interference with thyroglobulin assay.

HC

Hospital Intern

Haematology laboratory: Monastir Neonatology and maternity c

Jan 2022 - Feb 2022 (1 month)

Assisted in laboratory procedures and gained experience in Haematology laboratory.

CL

Hospital Intern

CHU Fattouma Bourguiba Biochemistry laboratory

Nov 2021 - Dec 2021 (1 month)

Assisted in laboratory procedures and gained experience in Biochemistry laboratory.

CB

Paramedical Assistant

CHU Fattouma Bourguiba

Mar 2021 - Apr 2021 (1 month)

Assisted in vaccination procedures: COVID 19.

PB

Hospital Intern

Parasitology laboratory CHU Fattouma Bourguiba

Jan 2021 - Feb 2021 (1 month)

Assisted in laboratory procedures and gained experience in Parasitology laboratory.

CL

Hospital Intern

CHU Fattouma Bourguiba microbiology laboratory

Nov 2020 - Jan 2021 (2 months)

Assisted in laboratory procedures and gained experience in microbiology laboratory.

CL

Hospital Intern

CHU Sahloul Haematology Laboratory

Sep 2020 - Nov 2020 (2 months)

Assisted in laboratory procedures and gained experience in Haematology laboratory.

Education

Degrees, certifications, and relevant coursework

Ben Khalifa hasn't added their education

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Tech stack

Software and tools used professionally

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Ben Khalifa Ghofrane - Sales Specialist Agent - Digital Assistant | Himalayas