Ben Khalifa Ghofrane
@benkhalifaghofrane
Customer Service Representative with a passion for sales and molecular medicine biologist.
What I'm looking for
As a dedicated Customer Service Representative with experience in sales and molecular medicine, I have honed my skills in efficiently handling customer inquiries, developing effective sales strategies, and conducting comprehensive market research. With a strong background in medical biology and a Master of Research in Molecular Medicine, I bring a unique perspective to my work.
Throughout my professional journey, I have demonstrated my ability to work effectively in fast-paced environments, resolving customer grievances and driving revenue growth. My proficiency in CRM systems, Microsoft Office, and Google Workspace has enabled me to streamline processes and enhance customer satisfaction.
With a passion for community connections, I have volunteered with various organizations, including the Tunisian Red Crescent and the Universal Association Monastir, where I currently serve as Vice President. I am committed to fostering meaningful relationships and driving positive change in my community.
Experience
Work history, roles, and key accomplishments
Sales Specialist Agent
Digital Assistant
Feb 2023 - Jul 2023 (5 months)
Developed and implemented effective sales strategies, contributing to increased revenue.
Customer Service Representative
The HIVE
Jun 2022 - Nov 2022 (5 months)
Efficiently handled customer inquiries through multiple channels, significantly enhancing customer satisfaction.
Research Project
CHU Sahloul Biochemistry Laboratory
Apr 2022 - Jun 2022 (2 months)
Conducted research on Anti-thyroglobulin antibodies: Epidemiological aspects and interference with thyroglobulin assay.
Hospital Intern
Haematology laboratory: Monastir Neonatology and maternity c
Jan 2022 - Feb 2022 (1 month)
Assisted in laboratory procedures and gained experience in Haematology laboratory.
Hospital Intern
CHU Fattouma Bourguiba Biochemistry laboratory
Nov 2021 - Dec 2021 (1 month)
Assisted in laboratory procedures and gained experience in Biochemistry laboratory.
Paramedical Assistant
CHU Fattouma Bourguiba
Mar 2021 - Apr 2021 (1 month)
Assisted in vaccination procedures: COVID 19.
Hospital Intern
Parasitology laboratory CHU Fattouma Bourguiba
Jan 2021 - Feb 2021 (1 month)
Assisted in laboratory procedures and gained experience in Parasitology laboratory.
Hospital Intern
CHU Fattouma Bourguiba microbiology laboratory
Nov 2020 - Jan 2021 (2 months)
Assisted in laboratory procedures and gained experience in microbiology laboratory.
Hospital Intern
CHU Sahloul Haematology Laboratory
Sep 2020 - Nov 2020 (2 months)
Assisted in laboratory procedures and gained experience in Haematology laboratory.
Education
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Ben Khalifa hasn't added their education
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