Open to opportunities

Imen Dammak

@imendammak

I drive customer satisfaction and seamless operations through data-driven problem-solving and multilingual communication.

Tunisia

Message

What I'm looking for

I'm looking for a role where I can combine analytical, data-driven work with empathetic client or patient support, contributing to efficient operations, partner success, and collaborative cross-functional teams.

I am a Master’s student in Applied Biotechnology with a strong foundation in data analysis, reporting, and multilingual communication.

My background combines structured technical problem-solving—gained through advanced academic and laboratory environments—with exceptional communication skills in English, French, and Arabic. I am highly adaptable, quick to master new software and CRM systems, and skilled at handling inquiries, resolving issues, and building positive client experiences remotely. I bring a detail-oriented approach, strong analytical skills (including reporting tools), and a passion for delivering high-standard support to international teams and fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Clinical Laboratory Intern

Current

Centre Intermédiaire de Santé

Jul 2026 - Present (1 month)

Elevated patient experience by managing high-volume visitor interactions with empathy and active listening. Streamlined registration and workflow processes, ensuring confidentiality and efficiency.

Patient Care Workflow Management Confidentiality

Current

Teaching Assistant

Current

Faculty of Sciences of Sfax

Jan 2025 - Present (1 year 7 months)

Demonstrated strong leadership and public speaking skills while leading practical educational sessions. Managed group dynamics and resolved student inquiries with professional diplomacy and clear guidance.

Leadership Public Speaking Education Group

Genetic Laboratory Intern

Hedi Chaker University Hospital

Mar 2026 - Mar 2026 (0 months)

Executed critical DNA/RNA protocols with zero-margin error tracking in a fast-paced medical environment. Collaborated with multidisciplinary teams to ensure full operational compliance and record-keeping excellence.

DNA RNA Protocols Compliance Record keeping