Open to opportunities

Anita Tetteh

@anitatetteh

Customer experience and sales professional skilled in market research, promotion, and improving customer satisfaction through feedback.

Ghana

Message

What I'm looking for

I’m looking for a customer-focused role where I can track customer experiences, improve SOP compliance, analyze feedback, and support service enhancements—while working with a team that values responsibility, clear communication, and continuous improvement.

I’m a Customer Experience Officer with a strong background in customer service, promotion, and direct sales, grounded in clear communication and reliability. I handle stress well, solve problems, and keep confidential and sensitive information secure while staying organized and meeting deadlines.

Since 2022, I’ve driven customer experience at each touch point by tracking experiences, measuring compliance with SOPs, and identifying areas for improvement. I collect, track, and analyze customer feedback, document customer compliments and complaints, and log technical issues—then suggest internal improvements based on insights gathered.

Earlier, I built frontline customer relationships and revenue momentum as a Direct sales agent (2016–2018) by marketing new bank products and services, opening new accounts, processing transactions, and safely managing customer information and files. Before that, I worked as a Promoter and field marketer at Huawei (2014–2015), creating device awareness, monitoring sales across 15 shops, serving as a hub manager for the Teshie Nungua zone, and conducting competitor analysis to support brand promotion.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

Robert & Sons Limited

Jan 2022 - Present (4 years 4 months)

Track customer experience across organization touchpoints and ensure compliance with SOPs, identifying areas for improvement. Collect, analyze, and document customer feedback, logging compliments, complaints, and technical issues to support product and service enhancements.

Customer Experience Management Customer Satisfaction

Customer Service & Sales

Robert & Sons Limited

Jan 2018 - Jan 2021 (3 years)

Provided customer support in the showroom by attending to customers and assisting them with purchases. Supported day-to-day sales activities to ensure customers received timely help and accurate information.

Customer Service Problem Solving Communication Customer Support

Direct Sales Agent

GCB Bank Limited

Jan 2016 - Jan 2018 (2 years)

Marketed new bank products and services, opening new accounts and following up on outstanding documents. Handled customer requests and transactions, ensured safe keeping of customer information, and mobilized cheap funds such as savings and current accounts.

Direct Sales Financial Services Marketing Customer Service Cash Handling

Huawei Promoter & Marketer

Huawei Technologies

Jan 2014 - Jan 2015 (1 year)

Created awareness for Huawei devices and promoted products across a retail network, monitoring sales in 15 shops. Served as hub manager for the Teshie Nungua zone, conducted competitor research, supported road shows as an MC, and redistributed devices from dealers to retailers.

Promotion Field Marketing Competitor Analysis Customer Engagement Event Promotion Hub Management Sales Distribution

Administrative Secretary

Grace Life International School

Sep 2013 - Nov 2013 (2 months)

Handled record keeping and administrative support and acted in the absence of the principal. Monitored teachers and supported school operations during the attachment period.

Administrative Support Record keeping Confidentiality Scheduling coordination Responsibility Taking