Benjamin Ndoh
@benjaminndoh
I am an IT support manager optimizing small-business IT systems and customer experience.
NigeriaWhat I'm looking for
I’m an IT support manager with hands-on experience delivering end-to-end IT projects for small businesses and startups.
I oversee workstation installations, website launches, software implementations, and manage vendor relationships and project timelines for network and infrastructure upgrades. My work at The Tech Link Agency helped increase clientele by 25% while maintaining high service standards.
I completed the IBM Technical Support Specialization on Coursera and gained practical experience with ServiceNow ticketing, VMware virtualization, network management, and documentation processes. I also managed community programs and promotional campaigns that boosted engagement and sales by about 20%.
I prioritize clear communication, rapid incident resolution, workflow automation, and strong customer service, demonstrated by SLA-driven support and SEO improvements. I earned the President’s List in January 2025 and I’m pursuing an Associate Degree in Computer Science.
Experience
Work history, roles, and key accomplishments
IT Support Manager
The Tech Link Agency
Aug 2023 - Present (2 years 1 month)
Oversee end-to-end IT projects for small business clients, managing workstation installations, website launches, and infrastructure upgrades; revamped service offerings and increased clientele by 25%.
Travel Consultant
ASAP Tickets
Jan 2025 - Mar 2025 (2 months)
Cold-called 50 prospective clients daily, booked flight options and upsold ancillary products, and achieved a 150% follow-up rate in line with lead handling standards.
Community Manager
IndieNFT
Nov 2021 - May 2022 (6 months)
Managed communications for 200+ community members across multiple platforms and executed 6 promotional campaigns, increasing engagement and sales by ~20%.
Customer Support Specialist
Raphnik Corporate Ltd.
Dec 2018 - May 2019 (5 months)
Delivered multi-channel support via Freshdesk maintaining a 3-hour SLA, optimized product listings with SEO to increase sales by 15%, and negotiated vendor contracts to streamline logistics.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Associate Degree in Computer Science, Computer Science
Activities and societies: President's List, January 2025 term
Pursuing an Associate Degree in Computer Science with expected completion in 2026. Achieved President's List for the January 2025 term.
COCoursera
Professional Certificate, IT Support
Completed the IBM IT Support Professional Certificate on Coursera, covering ServiceNow ticketing, VMware virtualization, and network management.
UDUdemy
Certificate of Completion, Customer Service
Completed the Customer Service Fundamentals course on Udemy focused on core customer support skills and best practices.
CICorporate Finance Institute
Certificate, Professional Ethics
Completed the Certificate of Professional Ethics covering ethical standards and practices in finance.
JOJobberman
Certificate of Completion, Soft Skills
Completed Jobberman's soft-skills training focused on workplace communication, employability, and professional development.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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