Open to opportunities

Ernest Okoromi

@ernestokoromi

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IT and Customer support professional seeking a full-time role.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an IT and Customer Support professional with a strong background in managing IT systems and providing exceptional customer service. Currently, I serve as the Manager of IT & Customer Support at Valmarn International Ltd, where I oversee daily operations, manage computer systems, and handle customer inquiries. My experience has equipped me with the skills to create user accounts, perform access control, and ensure smooth IT operations.

In addition to my managerial role, I have completed the Google IT Support Professional Certificate, which has enhanced my technical knowledge in troubleshooting, networking, and system administration. My educational background includes a Bachelor's degree in Computer Engineering and a Diploma in Kali Linux, which further solidifies my technical expertise. I am passionate about leveraging my skills to contribute to a dynamic team and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Manager/IT & Customer Support

Current

Valmarn International Ltd

Feb 2022 - Present (3 years 3 months)

Oversee daily business operations, manage IT systems, create user accounts, and provide customer support. Responsible for hiring and handling customer inquiries and complaints.

IT Support Customer Service System Administration Troubleshooting Networking Technical Support Team Management Access Control

Computer Operator/Office Assistant

B. A. Oyedeji & Associates

Oct 2019 - Jun 2020 (8 months)

Managed office filing, organized documents, and maintained office equipment. Assisted in maintaining computer systems and records.

Office Management Administrative Support

Business Partner

Clevics Concept Ltd.

Sep 2015 - Jul 2019 (3 years 10 months)

Searched for new business opportunities, engaged new employees, and provided training and recruitment support.

Business Development Recruitment Training Market Research Employee Engagement

Education

Degrees, certifications, and relevant coursework

Google

Google IT Support Professional Certificate, IT Support

2022 - 2022

A six-month IT support program, developed by Google, that covers troubleshooting, technical support, customer support, networking, operating systems, system administration, and security, and includes hands-on labs.

Kali Linux

Diploma Certificate in Kali Linux, Linux Administration

2021 - 2021

A one-month diploma course in Kali Linux covering basic Linux tasks, managing users and groups, managing permissions and ownership, Linux files and directories, kernel modules, system components, managing packages and software, etc.

Mid-Sweden University

Bachelor of Engineering, Computer Engineering

2015 - 2015

Courses in Java, Discrete Mathematics, Calculus 1, Web Programming, Statistics, Database, Networking, Linear Algebra, Intercultural Communications, Operating Systems, and XML.