I've supported customers at PPG US and Kuda, combining high-volume outbound calling with practical compliance and customer support. At PPG US, I conducted 200+ daily outbound calls and maintained a 20% appointment conversion rate.
I handle objections, build rapport, and use customer needs to upsell and cross-sell relevant products and services. I also maintain accurate CRM records, follow up promptly, and use call-center software to document customer interactions.
At Kuda, I helped users complete onboarding through KYC checks, document verification, and resolution of compliance-related issues. I translated complex regulations into simple terms, resolved disputes promptly, and shared recurring customer pain points with internal teams to improve processes.
I'm committed to authentic customer interactions, exceeding targets, and turning new customers into loyal customers.
