At AG Marketing LLC, I conducted compliance reviews, documented findings, and prepared reports to help ensure company policies and quality standards were met. I was promoted from Quality Analyst in recognition of my analytical skills, accuracy, and consistent performance.
Earlier at AG Marketing LLC, I evaluated customer and agent interactions, prepared quality reports, and provided coaching. Before that, I supported customer service representatives while handling customer calls, and at PPG I managed outbound calls, met transfer and sales targets, and maintained customer records.
