Open to opportunities

Benedict Medina

@benedictmedina

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Customer service professional with 5+ years in support, account management, and insurance.

Philippines

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What I'm looking for

I am seeking a customer-focused role (remote or onsite) where I can apply my insurance and account-management experience, contribute to operational accuracy, and grow into expanded support or leadership responsibilities.

I am a dedicated and detail-oriented customer service professional with over five years of experience supporting international accounts, inbound calls, and account management. I excel at clear communication, problem-solving, and multitasking in fast-paced environments.

My experience includes roles as Customer Service Representative and Account Manager across companies such as Genpact, IQOR Philippines, Alorica, and XP Insurance, where I handled support via email, chat, and phone and managed policy documentation and carrier communications.

I take pride in accuracy and attention to detail—encoding and verifying policy information, preparing documents like insurance binders and ID cards, and assisting agents with policy changes and underwriting questions to improve operational reliability.

Experience

Work history, roles, and key accomplishments

Insurance Virtual Assistant

XP Insurance Partnership

Sep 2024 - Dec 2025 (1 year 3 months)

Assisted agents with mortgage changes, cancellations, and endorsements; prepared insurance binders, BR-7, ID cards and other policy documents, improving document turnaround and carrier communication accuracy.

Customer Support Data Entry Carrier Accuracy Time Management Problem Solving

Customer Service Representative

Genpact LLC

Nov 2022 - Apr 2024 (1 year 5 months)

Provided inbound customer support across international accounts, handling email, chat and phone inquiries and maintaining high-quality documentation and issue resolution.

Customer Support Inbound Calls Email Support Chat Support Documentation Multitasking Problem Solving Data Entry

Customer Service Representative

IQOR Philippines

May 2021 - Oct 2022 (1 year 5 months)

Handled customer inquiries and account management tasks for international clients, focusing on issue resolution and maintaining service quality metrics.

Customer Support Account Management Inbound Calls Phone Support Documentation Time Management Problem Solving

Account Manager

Alorica

Sep 2020 - Apr 2021 (7 months)

Managed client accounts and supported service delivery across contact center operations, coordinating between clients and internal teams to meet performance targets.

Account Management Customer Support Performance Tracking Communication Multitasking Problem Solving

Customer Service Representative

Beep88 Technological Ventures

Dec 2019 - May 2020 (5 months)

Delivered customer service and support tasks including inquiries handling and basic account assistance within a fast-paced team environment.

Customer Support Phone Support Data Entry Documentation Multitasking Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

XP Insurance Partnership

Insurance Virtual Assistant (certificate), Insurance / Virtual Assistance

2024 - 2025

Completed Insurance Virtual Assistant program with XP Insurance Partnership from September 3, 2024 to December 22, 2025, focusing on policy documentation and carrier communications.