Benedict Enweliku
@benedictenweliku
Product Implementation Manager specializing in fintech SaaS ERP integrations and customer success.
CanadaWhat I'm looking for
I’m a technical implementation and customer success professional with 5+ years across financial-automation SaaS and technical support. I guide enterprise and mid-market customers through discovery, configuration, ERP integration, validation, deployment, and post-launch adoption.
As a trusted partner to Finance, IT, Product, Engineering, and solution-architecture stakeholders, I resolve complex dependencies, manage escalations, and translate technical concepts into clear business outcomes. In my current role, I lead onboarding and implementation of cloud-based AP automation, manage renewals/upsells/cross-sells, and drive post-launch value realization.
I’ve supported onboarding and implementation of ERP-integrated AP SaaS for finance teams across multiple industries, working through integrations and dependencies involving NetSuite, QuickBooks, Sage, REST APIs, and SFTP. Earlier, as a Tech support Specialist/Mentor/SME, I resolved complex technical issues using structured troubleshooting methodologies and documented repeatable solutions while mentoring new hires.
Experience
Work history, roles, and key accomplishments
Led onboarding and implementation of cloud-based AP automation for enterprise and mid-market customers, including configuration, ERP integration, validation, and deployment. Managed renewals and value realization, resolving complex dependencies and translating Finance/IT requirements into actionable plans for product and engineering stakeholders.
Supported onboarding and implementation of ERP-integrated AP automation solutions for finance teams, ensuring smooth deployment and adoption. Resolved technical challenges across NetSuite, APIs, QuickBooks, and Sage integrations, and coordinated handoffs into long-term account ownership.
Tech Support Specialist
Transcom-WFH
Feb 2020 - May 2021 (1 year 3 months)
Resolved complex technical issues using structured troubleshooting methods, documentation, and internal tools. Mentored and coached new hires to ramp quickly and support live customer environments, while documenting recurring issues for continuous improvement.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Advanced Diploma, Electronics Engineering Technology
2020 - 2021
Completed an Advanced Diploma in Electronics Engineering Technology at Conestoga College from 02/2020 to 05/2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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