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Ryan Doling

@ryandoling

Customer success leader at LMN who drove $211K in annual revenue growth and achieved a 50% conversion rate for underused digital features.

Canada

Message

At LMN (Landscape Management Network), I guided SaaS onboarding and implementation for landscape industry clients, from data migration and configuration to live training. I delivered $211K in annual revenue growth by transitioning 50% of managed accounts through value-led relationship management and strategic price adjustments.

At Microsoft, I delivered quarterly training that drove 40% SaaS adoption across 600+ enterprise users, and helped transition 60% of Magna’s global workforce to Microsoft Teams in a three-week virtual sprint. I’ve also developed onboarding programs, knowledge-base resources, and customer enablement approaches across my work in technology and B2B environments.

Experience

Work history, roles, and key accomplishments

Customer Success & Business Development

Viaesys Inc.

Mar 2026 - Jun 2026 (3 months)

Orchestrated end-to-end software demonstrations, system configurations, and strategic enablement programs for B2B accounts. Managed proactive client communications and delivered technical software support, improving user adoption and satisfaction.

CRM Integration Workflow Automation API Mapping Knowledge Base Development Client Onboarding Technical Support Sales Pipeline B2B Sales Enablement

Senior Partner Enablement & Onboarding Specialist

LMN (Landscape Management Network)

Aug 2021 - Apr 2025 (3 years 8 months)

Orchestrated end-to-end SaaS onboarding cycles, guiding data migration, configuration, and live training for landscape industry clients. Recruited and inducted 20 onboarding specialists and mentored Implementation Specialists.

SaaS Onboarding Data Migration Configuration Training Mentorship Upselling OKRs Subscription Models Franchise Enablement NPS Revenue Growth

Customer Implementation Specialist

LMN (Landscape Management Network)

Oct 2020 - Aug 2021 (10 months)

Guided customers through end-to-end SaaS implementation, including data cleansing, import, configuration, and best-practice training. Functioned as project manager coordinating timelines, milestones, and stakeholder communications.

SaaS Implementation Data Cleaning Data Imports Configuration Training Project Management Stakeholder Communication Churn Reduction Upselling Knowledge Base

Learning Specialist

Microsoft

Sep 2015 - Feb 2020 (4 years 5 months)

Directed cross-functional learning programs for 40 team members, aligning product, service, and customer-experience education with corporate strategy. Designed onboarding curriculum and facilitated hybrid classroom and virtual workshops.

Learning Programs Onboarding Curriculum Live Virtual Workshops KPI Monitoring Training Product Management SaaS Product Adoption Microsoft Teams

Service Advisor

Microsoft

May 2013 - Sep 2015 (2 years 4 months)

Guided B2B and B2C clients in optimal use of Microsoft technologies, accelerating adoption and satisfaction. Diagnosed hardware and software issues, delivering timely, best-practice solutions.

Technical Support Hardware Diagnostics Software Troubleshooting Customer Service Upselling Knowledge Base Resource Scheduling

Key Holder

Staples

Oct 2008 - May 2013 (4 years 7 months)

Oversaw daily operations for a $1M revenue location, safeguarding P&L integrity. Coached 23 sales associates in negotiation, closing, and upselling techniques.

Operations Management P&L management Sales Coaching Inventory Management Merchandising Team Leadership Performance Metrics