Open to opportunities

Katherine Bowie

@katherinebowie

Message

Implementation Manager driving end-to-end SaaS/ERP client delivery and adoption.

Canada

Message

What I'm looking for

I’m looking to lead high-impact SaaS/ERP implementations—standardizing rollout processes, coordinating cross-functional teams, and strengthening onboarding through training, metrics, and continuous improvement that boosts customer adoption.

I’m an Implementation and customer delivery leader with 10+ years of experience in B2B SaaS and ERP environments. I lead end-to-end client implementations by aligning cross-functional teams, reducing delivery risk, and improving onboarding and product adoption.

I’ve scaled implementation delivery across 200+ client environments by standardizing onboarding and rollout workflows, improving go-live readiness with structured dry runs and role-based training paths, and increasing self-sufficiency through an in-product help widget and updated guidance assets. I bring a strong stakeholder management mindset—partnering with Product, Engineering, Support, and Sales—and I use client data and continuous improvement to surface blockers early and deliver better outcomes.

Experience

Work history, roles, and key accomplishments

Current

Lead Training Specialist

Current

Icicle Technologies Inc.

Aug 2021 - Present (4 years 9 months)

Led ERP client onboarding and enablement in the food manufacturing sector, scaling implementation delivery across 200+ client environments by standardizing onboarding and rollout workflows. Improved go-live readiness with structured dry runs and role-based training, and supported self-service by helping launch an in-product help widget and updating guidance assets.

ERP Implementation Client Onboarding Training Programs Go Live Readiness Stakeholder Management UAT And Dry Runs Change Management Cross Functional Collaboration Risk Mitigation

Product Manager

IMS Inc.

Aug 2015 - Aug 2021 (6 years)

Led product and service program delivery and operational execution supporting 200+ clients, managing multi-year implementation initiatives from planning through launch and post-launch optimization. Managed a 30-person team and translated client feedback into product and process improvements to support adoption and retention.

Product Management Implementation Stakeholder Management Requirements Gathering Metrics And Reporting Team Leadership Cross Functional Collaboration

Manager

Merton Park Film Studios

Jul 2014 - Aug 2015 (1 year 1 month)

Executed cross-department process and policy changes to improve operational consistency and service levels. Managed teams of up to 25 across scheduling, staffing, and resource allocation, using clearer workflows, accountability, and goal tracking to improve performance.

Process Improvement Team Management Scheduling Resource Allocation Workflow Design Performance Tracking

Assistant Manager

Cosmetic Dentistry Grants Program

Jun 2013 - Jul 2014 (1 year 1 month)

Coordinated onboarding and training and managed day-to-day team operations. Managed high-volume process workflows, reporting, and data validation to support consistent execution.

Onboarding Team Operations Workflow Management Reporting Data Validation Process Coordination Change Support Quality Assurance

Sales Support

Comcast Cable

May 2010 - Aug 2010 (3 months)

Improved order quality and supported timely processing through stronger intake and coordination. Coordinated operational steps to help ensure accurate, on-time order handling.

Sales Operations Support Order Processing Intake Coordination Cross Functional Communication Quality Improvement Administrative Support