Jeffrey Thompson
@jeffreythompson
Software implementation specialist delivering client-focused deployments, technical troubleshooting, and documentation.
CanadaWhat I'm looking for
I am a detail-oriented software implementation professional with extensive experience deploying and supporting enterprise applications across dealership and financial sectors. I have led onboarding and implementation for 100+ dealers, customized software to client needs, and created technical documentation and walkthroughs that improved adoption.
My technical background includes practical knowledge of CRM platforms, payment gateways, SQL, Java, HTML, and CSS, and tools such as Jira, Confluence, Active Directory, and Salesforce. I am comfortable diagnosing code-related issues, resolving complex technical problems, and liaising between customers and internal teams to drive successful outcomes.
I bring strong communication, empathy, and process-optimization skills, and I focus on clear training, thorough documentation, and efficient support workflows to ensure smooth transitions and long-term client satisfaction.
Experience
Work history, roles, and key accomplishments
Implementation Specialist
VitalEdge
Jan 2022 - Jan 2025 (3 years)
Led onboarding and software implementations for 100+ dealers, customizing configurations and reworking EFT technical requirements to ensure full platform utilization and timely issue resolution.
CGManaged end-to-end software deployments and hundreds of dealership installations, conducting needs assessments, system configuration, and producing client-facing documentation to support training and self-service.
CGReceived and resolved hardware and technical support calls for heavy equipment dealerships, analyzing routine problems and delivering precise solutions to meet client needs.
Client Technical Analyst
David Aplin Group
Jan 2016 - Jan 2017 (1 year)
Handled hardware support and problem analysis for heavy equipment dealerships, making scope-based decisions to resolve client issues and ensure service quality.
TDMaintained hardware, software, and network repair solutions for corporate offices, resolving front-end support issues and managing trouble tickets across multiple shifts.
Cable Installer
Ramkey
Jan 2013 - Jan 2014 (1 year)
Performed cable installations, maintenance, and custom wiring for residential and commercial clients, including data/voice/video and surveillance systems.
Collections Specialist
easyhome
Jan 2012 - Jan 2013 (1 year)
Managed past-due accounts through outbound collections calls and field collections to recover payments and maintain account status.
Internet Help Desk
Transcom International
Jan 2008 - Jan 2011 (3 years)
Resolved customer issues and negative experiences via troubleshooting, ensuring quick, professional resolution and supporting site launches requiring travel.
Classroom Team Manager
Stream International
Jan 2006 - Jan 2008 (2 years)
Managed teams of 30+ including payroll and training materials, coordinating with floor operations to ensure successful site launches and operational readiness.
Senior Computer Technician
Stream International
Jan 2003 - Jan 2006 (3 years)
Supported 130+ support professionals in resolving desktop technical issues, led Streamline department training and conducted 30+ monthly quality performance reviews.
Claims Adjuster
London Life
Jan 2002 - Jan 2003 (1 year)
Processed dental claims on UNIX systems and conducted fraud checks using databases, internet, and phone research to ensure claim accuracy.
Computer Technician
London District Catholic School Board
Jan 2002 - Jan 2002 (0 months)
Installed software and transferred files for schools while training faculty on new programs to support district-wide technology adoption.
TBEntered and updated employee records, maintaining data accuracy and researching documentation for HR profiles.
Education
Degrees, certifications, and relevant coursework
FCFanshawe College
A+ Certification, Information Technology
Completed A+ Certification program at Fanshawe College focusing on foundational IT hardware and software skills.
LinkedIn Learning
Certificate, Data Analytics
Completed SQL Introduction & Data Analytics coursework through LinkedIn Learning to build foundational SQL and data analysis skills.
Availability
Location
CanadaAuthorized to work in
Portfolio
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