Open to opportunities

Nick Partridge

@nickpartridge

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Customer-focused SaaS implementation leader driving adoption and retention.

Canada

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What I'm looking for

I seek a customer-facing role where I can drive enterprise onboarding and adoption, influence product outcomes, mentor teams, and deliver measurable retention and expansion in a collaborative, growth-oriented company.

I am a results-oriented SaaS implementation leader with progressive experience owning post-sales journeys for enterprise accounts in regulated fintech and telematics environments. I translate complex compliance and technical requirements into clear, data-driven onboarding and adoption processes, align product usage to customer business objectives, and deliver measurable time-to-value through detailed project plans and executive-level KPI reporting.

I have a track record of reducing churn risk, identifying expansion opportunities, and mentoring junior stakeholders to improve customer engagement consistency. I bring strong stakeholder management, cross-functional collaboration, and technical fluency with tools like Salesforce, Jira, Google Workspace, and Microsoft Office, and I am actively building SQL and JavaScript skills to support data-driven outcomes.

Experience

Work history, roles, and key accomplishments

Current

Lead Implementation Analyst

Current

Enable Inc

Apr 2025 - Present (10 months)

Owns post-sales customer journey for enterprise accounts on Enable’s SaaS platform, driving onboarding, adoption, retention and long-term value; develops project plans and KPIs that align product usage to customer business objectives and executive KPIs.

& Customer Success Customer Onboarding Stakeholder Management Project Planning KPIs Reporting

Senior Implementation Analyst

Enable Inc

Mar 2024 - Apr 2025 (1 year 1 month)

Managed complex enterprise accounts as primary escalation and success contact, delivered structured success plans to accelerate time-to-value and mentored junior team members to improve engagement quality.

Account Management & Customer Success Stakeholder Engagement Success Planning Mentoring Process Improvement

Implementation Analyst

Enable Inc

Mar 2023 - Feb 2024 (11 months)

Monitored customer health and adoption trends to anticipate delivery risks and improve satisfaction and retention through structured communication and expectation management.

Customer Health Monitoring Risk Mitigation Communication Lifecycle Management Reporting Cross Functional Collaboration

Implementation Specialist

Geotab

Sep 2020 - Aug 2021 (11 months)

Led customer implementations of Geotab fleet solutions by gathering requirements, configuring portals and reporting, and consulting on enhancements to improve fleet management outcomes.

Fleet Management Requirements Gathering Product Configuration Reporting Consultation Analytical Skills

Education

Degrees, certifications, and relevant coursework

McMaster University - DeGroote School of Business

Honours Bachelor of Commerce, Commerce

2017 - 2022

Activities and societies: DeGroote Marketing Association member; MLSE Case Competition Champion (2019, 2020)

Completed an Honours Bachelor of Commerce with a minor in Economics, focusing on general business disciplines and recognized with an Honours Award Entrance Scholarship.