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Sulaymi Arriaza

@sulaymiarriaza

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Results-driven Solutions Consultant specializing in SaaS implementations, API integrations, and customer success.

Canada

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What I'm looking for

I seek a collaborative SaaS role (Solutions Consultant or Technical Account Manager) where I can lead API integrations, optimize onboarding, drive product adoption, and deliver measurable client outcomes.

I am a results-driven Solutions Consultant with deep experience delivering SaaS implementations across property management, finance technology, and AI solutions. I focus on translating complex customer needs into scalable technical strategies that drive measurable business value.

I have led end-to-end API integration projects and technical strategies using ETL and data pipelines, SQL/Oracle, and Tableau to enhance data cohesion and automate workflows. I spearheaded a customer health monitoring framework that improved onboarding and cross-functional collaboration, delivering a 25% efficiency improvement.

My client-facing work emphasizes adoption and retention: I drove 80% client retention and 140% revenue retention through successful upsells and upgrades, and increased product adoption by 45% by delivering targeted executive training and go-live support. I routinely lead discovery sessions, solution workshops, and custom KPI/report development to address critical data and integration challenges.

I bring strong process optimization, stakeholder management, and technical documentation skills, and I leverage advanced French and Spanish to support diverse client bases. I am passionate about building repeatable success frameworks, improving product adoption, and partnering with cross-functional teams to resolve technical issues and deliver outcomes.

Experience

Work history, roles, and key accomplishments

Current

Solutions Consultant

Current

Leni ERP Systems

Feb 2024 - Present (1 year 7 months)

Led end-to-end API integration and ETL projects across property and financial systems, establishing a customer health monitoring framework that improved operational efficiency by 25% and drove 80% client retention with 140% revenue retention through upsells.

API Integration ETL SQL Oracle Tableau Data Pipelines Customer Success KPI Analysis

Senior Technical Account Manager

Yardi Systems

Feb 2021 - Jan 2024 (2 years 11 months)

Led SaaS ERP deployments and customizations across commercial and residential real estate clients, managing project lifecycles, scope, timelines and risk while serving as SME for software configuration and issue resolution.

SaaS Solutions ERP Yardi Project Management Data Migration Stakeholder Management Training

Technical Account Manager

Yardi Systems

Mar 2019 - Feb 2021 (1 year 11 months)

Conducted business requirement analysis and led system implementations, upgrades and data conversions to align client workflows with product capabilities and improve user adoption and operational efficiency.

System Implementation Data Conversion User Training Configuration Support Stakeholder Management Yardi

Associate Technical Account Manager

Yardi Systems

Oct 2018 - Mar 2019 (5 months)

Supported ERP deployments and system configuration initiatives, performed QA and troubleshooting, and delivered end-user training to accelerate successful go-lives and adoption.

Implementation Support Data Migration QA Troubleshooting User Training Documentation Customer Support Yardi

Client Services Specialist

Holman Enterprises

Jan 2015 - May 2018 (3 years 4 months)

Managed synchronization of financial data across systems and FTP interfaces, diagnosed discrepancies to deliver projects on time and within budget, and completed over 45 French translation projects to ensure regulatory and client alignment.

Financial Data Management FTP Data Integrity Process Improvement Business Analysis Inventory Management Financial Reporting French

Senior Account Manager

Greater Toronto Area Soccer Association

Sep 2016 - Jun 2017 (9 months)

Owned partnership projects and sponsorship activations, developed ROI valuation models for sponsor portfolios, and coordinated cross-functional teams to deliver marketing initiatives on schedule and within budget.

Partnership Management ROI Project Management Data Analysis Stakeholder Management Marketing

Director Campus Recreational

University of Toronto

Apr 2016 - Apr 2017 (1 year)

Planned and executed university events and programs within budget, led a team of 6 and coordinated 30+ volunteers, and partnered with finance to manage forecasting and accounts, ensuring high-quality delivery of campus initiatives.