Open to opportunities

Bright Mensah

@brightmensah

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Experienced Customer Success Manager with a proven track record.

Ghana

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What I'm looking for

I am looking for a role that fosters growth, values customer relationships, and encourages innovative solutions.

I am an experienced Customer Success Manager with over four years of dedicated experience in spearheading customer success and retention initiatives. My efforts have led to a remarkable increase in customer onboarding success rates by 15% and customer satisfaction scores reaching an all-time high of 93%. I am passionate about identifying customer training needs and enhancing product utilization, which has resulted in a 12% increase in customer adoption rates.

In my current role as a Customer Care Manager at Casapalladio Limited, I have successfully developed over 700 customer success plans and designed a customer feedback survey program that garnered over 5,500 responses in just two months. This initiative has driven customer satisfaction scores to unprecedented levels. My previous experience as a Customer Success Manager at Speedprints Ghana Limited further honed my skills in managing customer support resolutions and developing custom training materials, which have significantly improved customer loyalty and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Manager

Current

Casapalladio Limited

Jan 2020 - Present (5 years 5 months)

Spearheaded the development of over 700 customer success plans, increasing customer onboarding success rate by 15%. Designed a customer feedback survey program, driving customer satisfaction scores to an all-time high of 93%. Created tailored webinars, resulting in a 10% increase in product utilization.

Customer Success Management Customer Feedback Analysis Customer Onboarding Customer Satisfaction

Customer Success Manager

Speedprints Ghana Limited

Oct 2017 - Nov 2019 (2 years 1 month)

Managed over 1,000 customer support resolutions, improving customer satisfaction score to 91%. Established customer profiles using churn and satisfaction data to inform strategies. Developed training materials to enhance onboarding processes.

Customer Support Management Customer Profiling Data Analysis Training

Route Sales & Customer Success Executive

The Coca Cola Company of Ghana

Aug 2016 - Sep 2017 (1 year 1 month)

Identified and resolved customer issues promptly to ensure satisfaction. Collaborated with sales, marketing, and technical teams to enhance customer success. Analyzed customer data to identify trends and opportunities for improvement.

Customer Success Cross Functional Collaboration Data Analysis Customer Satisfaction Problem Solving

Customer Success Executive

Jumbo Catering Service

Jul 2015 - Aug 2016 (1 year 1 month)

Developed and implemented customer success strategies to ensure satisfaction and retention. Established strong client relationships and provided ongoing support for customer success.

Customer Success Relationship Building Customer Support Customer Retention Implementation Strategy