Open to opportunities

Sarah Mensah

@sarahmensah

Message

Dedicated Customer Success Professional with a passion for client satisfaction.

Ghana

Message

What I'm looking for

I am looking for a role that fosters growth, values customer-centric approaches, and encourages innovation in client engagement.

I am a dedicated Customer Success Professional with over 4 years of experience in enhancing customer experiences and optimizing communication processes across various channels, including live chat, email, and telephone. My commitment to delivering exceptional service has resulted in a 95% customer satisfaction rating, and I have been recognized as a Customer Satisfaction Champion for my empathetic and detail-oriented approach to resolving issues for over 3000 customers monthly.

In my current role as a Customer Success Agent at Marbillcare Consulting, I have successfully increased customer retention by promptly addressing queries and resolving challenges. My ability to manage multiple tasks and adapt quickly to new technologies has allowed me to effectively diagnose and resolve customer issues, significantly reducing average problem-resolution time. I take pride in my achievements, including being awarded Performer of the Week multiple times for my dedication to customer success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Agent

Current

Marbillcare Consulting

Jan 2024 - Present (1 year 8 months)

Delivered exceptional customer support through live chat and email (Zendesk), achieving a 95% customer satisfaction rating. Utilized internal tools such as Dashboard to effectively diagnose and resolve customer issues, reducing the average problem-resolution time by 80%.

Customer Service Live Chat Support Zendesk Dashboards Customer Retention Problem Solving Communication Customer Lifecycle Management

Administrative Assistant

Allied Amusement Ghana

Jun 2022 - Present (3 years 3 months)

Managed and responded to over 40 customer calls daily, resolving 95% of inquiries, thereby boosting operational efficiency and client satisfaction. Coordinated and scheduled more than 70 appointments monthly, optimizing calendar management to minimize conflicts and maximize productivity.

Customer Service Email Communication Calendar Management Scheduling Data Entry Customer Satisfaction Record keeping Administrative Support

Constituent Support Specialist

Electoral Commission of Ghana

Jun 2020 - Present (5 years 3 months)

Enhanced voter satisfaction by providing exceptional customer service, resolving inquiries promptly, and maintaining a 95% accuracy in the voter register. Collaborated with a team of 10 to efficiently coordinate voter registration, achieving over 5,000 registrations within the designated time frame.

Customer Service Team Collaboration Voter Registration Public Relations Problem Solving Communication Record keeping Administrative Support Event Coordination

Customer Success Associate

Guinness Ghana Brewery Limited

Sep 2018 - Present (7 years)

Boosted customer satisfaction through exceptional service delivery, mastering customer needs assessment and engagement. Enhanced digital reporting processes by preparing detailed reports and recommending improvements that led to a 30% reduction in customer complaints.