Alvin Kumi Asante
@alvinkumiasante
Customer-success-focused data analyst driving actionable business insights.
What I'm looking for
I am a driven customer success and data-focused professional who combines customer empathy with analytical thinking to improve product adoption, reduce churn, and support strategic decisions. I have hands-on experience in customer onboarding and support, sales and partnership negotiations, risk review, and finance operations across remote and in-person roles.
I deliver clear, timely insights using Excel, Sheets, basic SQL and Python, and maintain strong relationships with customers, suppliers, and internal teams to optimize launches, inventory and operational processes. I thrive in remote, asynchronous environments and am committed to continued growth in customer success, analytics, and finance operations.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
KJR
Jan 2023 - Jan 2025 (2 years)
Served as primary customer contact driving onboarding, product adoption, and issue resolution, improving customer satisfaction and reducing churn through proactive support and improved response flows.
Insights Analyst
KJR
Jan 2023 - Jan 2025 (2 years)
Analyzed sales and product performance to produce weekly insights that informed pricing, launch timing, and inventory prioritization, improving product launch decisions.
Partnerships Assistant
KJR
Jan 2022 - Jan 2025 (3 years)
Sourced and negotiated small-scale supplier and retail partnerships, preparing proposals and maintaining relationship-driven communications to secure favorable terms.
Data Analyst
Artrix
Jan 2022 - Jan 2025 (3 years)
Performed data cleaning and built dashboards in Excel/Sheets, transforming sales and customer data into actionable insights for marketing and inventory decisions.
Risk Analyst
KJR
Jan 2022 - Jan 2024 (2 years)
Evaluated operational and financial risks by analyzing orders, payments, and supplier data to flag irregularities and recommend corrective actions to prevent losses.
Retail Sales Assistant
Grandmother's Retail Shop
Jan 2019 - Jan 2023 (4 years)
Assisted customers daily, handled sales and small cash transactions, and managed stock placement to improve customer experience and store operations.
Loan Processor
KJR
Managed loan application workflows including document verification, initial risk checks, and file accuracy to streamline submissions and reduce approval delays.
Education
Degrees, certifications, and relevant coursework
Sunyani Senior High School
High School Certificate, Science, Mathematics and Technology
Completing Senior High School studies with coursework focused on science, mathematics, and technology while self-studying business and finance concepts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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