Alvin Kumi Asante

Served as primary customer contact driving onboarding, product adoption, and issue resolution, improving customer satisfaction and reducing churn through proactive support and improved response flows.

Analyzed sales and product performance to produce weekly insights that informed pricing, launch timing, and inventory prioritization, improving product launch decisions.

Sourced and negotiated small-scale supplier and retail partnerships, preparing proposals and maintaining relationship-driven communications to secure favorable terms.

Performed data cleaning and built dashboards in Excel/Sheets, transforming sales and customer data into actionable insights for marketing and inventory decisions.

Evaluated operational and financial risks by analyzing orders, payments, and supplier data to flag irregularities and recommend corrective actions to prevent losses.

Assisted customers daily, handled sales and small cash transactions, and managed stock placement to improve customer experience and store operations.

Managed loan application workflows including document verification, initial risk checks, and file accuracy to streamline submissions and reduce approval delays.

Completing Senior High School studies with coursework focused on science, mathematics, and technology while self-studying business and finance concepts.