Open to opportunities

Dinah Joshua

@dinahjoshua

Message

Detail-oriented legal professional with expertise in administrative support.

Nigeria

Message

What I'm looking for

I am seeking a role that values collaboration and offers opportunities for growth.

I am a highly organized and detail-oriented Administrative and Legal professional with proven experience in supporting executive operations, customer service, and legal compliance. My ability to streamline workflows and manage cross-functional remote teams has allowed me to optimize processes and handle multiple projects simultaneously. I pride myself on maintaining excellent communication across diverse cultural environments.

In my current role as a Legal Officer at the Federal Mortgage Bank of Nigeria, I have successfully drafted and reviewed legal documents, ensuring compliance with banking regulations and reducing legal risks. I have developed and implemented office workflows that improved efficiency by 30% and reduced conflict resolution time by 40%. My previous experience as a Customer Service Specialist and Product Manager has further honed my skills in client relationship management and strategic planning, leading to significant improvements in customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Legal Officer (Assistant Manager)

Current

Federal Mortgage Bank of Nigeria (FMBN)

May 2023 - Present (2 years 2 months)

Drafted and reviewed legal documents, contracts, and agreements, ensuring compliance with banking regulations and reducing legal risks. Organized and attended high-level meetings and conferences, managing logistics, taking minutes, and ensuring proper documentation and follow-ups.

Regulatory Compliance Risk Management Meeting Management Legal Research Due Diligence Conflict Resolution Case Management Workflow Optimization

Customer Service Specialist

Electric City Energy | Novuspire

Nov 2019 - Apr 2023 (3 years 5 months)

Managed customer inquiries across phone, email, and social media platforms, addressing 100+ queries weekly related to solar product sales, installations, and digital services. Resolved customer complaints by diagnosing technical issues, coordinating with engineers, and ensuring timely follow-ups, reducing resolution time from 48 hours to 24 hours.

Customer Service Technical Support Client Relationship Management Email Marketing Lead Generation Cold Calling CRM Software Data Management Sales Support Digital Marketing

Product Manager

Carrot Technologies Limited

Jan 2018 - Present (7 years 6 months)

Defined clear criteria and milestones within the product roadmap, ensuring measurable progress and structured development. Led the product to win the WSA Awards at the United Nations, showcasing innovation and impact in the technology sector.

Product Roadmap Product Development Customer Satisfaction Product Management Strategic Planning Market Research

Education

Degrees, certifications, and relevant coursework

Nigerian Law School

Barrister at Law (B.L.), Law

Completed the Barrister at Law program, focusing on practical legal training and professional development. Prepared for legal practice in Nigeria, gaining expertise in various aspects of law.

University of Maiduguri

Bachelor of Laws (LL.B.), Public Law

Studied Public Law, gaining a comprehensive understanding of legal principles and their application. Developed strong research, analytical, and critical thinking skills essential for legal practice.