At British Gas / Fleur Telecom / Multiple Charity Campaigns, I handled inbound and outbound calls and verified customer information and applications against required terms and conditions.
At Hifive Group, I contacted prospective customers, learned what they needed, and explained suitable products and services while working toward sales targets.
At Lyca Mobile, I supported existing customers by promoting mobile plans and services over the phone. I also answered questions and explained product features, benefits, and pricing.
I’ve used CRM and call center systems, dialers, ticketing and support tools, Microsoft Office, and Google Workspace. I bring experience in customer support, sales, information verification, and call center work.
