Open to opportunities

mostafa hanine

@mostafahanine

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Customer-focused call center agent with strong English and French communication skills.

Morocco

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What I'm looking for

I’m looking for an international opportunity as a Call Center Agent, Customer Service Representative, or Customer Support Advisor, mainly in an English-speaking environment where I can handle requests, solve problems, and follow procedures in a fast-paced setting.

I’m a motivated, customer-focused candidate with strong communication in English, French, and Arabic, and I enjoy helping customers with clear, accurate support. I’m comfortable handling requests, following procedures, and working in fast-paced environments.

Recently, I worked at Britishworkshop in Casablanca (Jan–Fév 2025), improving professional communication and strengthening my understanding of technical English. I focus on turning customer needs into actionable, well-explained outcomes.

Alongside my studies, I worked on academic and technical projects (2023–2026), using digital tools to collect, organize, and process information. This helped me build problem-solving, organization, analytical thinking, and the discipline to meet deadlines.

In every role, I prioritize active listening, problem handling, and quality standards—whether by phone, email, or chat. I’m ready to support customers effectively and adapt quickly to new tools and procedures.

Experience

Work history, roles, and key accomplishments

Professional English Training

Britishworkshop

Jan 2025 - Feb 2025 (1 month)

Completed professional English training focused on improving professional communication and building technical comprehension at an upper-intermediate level.

Procedure adherence Technical English Comprehension Professional communication Procedure Adherence Presentation Skills