Hafsa Hammaoui

Managed inbound and outbound calls in French and English, sold products to an international customer base, and evaluated calls according to quality standards. Provided coaching and feedback to agents and monitored compliance with company procedures.

Addressed customer issues while maintaining high service standards and streamlined processes for faster resolutions. Strengthened client relationships for improved retention.

Optimized treasury operations and project monitoring, preparing reports to guide decisions and coordinating workflows among stakeholders.

Conducted evaluations and designed training programs to enhance team efficiency, improving service quality by streamlining processes.

Managed team schedules and conducted training to enhance performance, aligning team goals with company objectives.

Resolved technical issues promptly and ensured high service standards, providing clear, empathetic support to customers.

Generated leads, cultivated strong client relationships, and exceeded sales targets through effective communication and persuasive product pitches.

Pursued English Studies from 2012 to 2014.

Completed high school degree in Physics and Chemistry from 2011 to 2012.