Belle Tapar
@belletapar
Transportation scheduler at Helpware's SafeRide Health program who scheduled up to 85 NEMT trips daily and verified ride details.
United StatesWhat I'm looking for
At Helpware's SafeRide Health program, I scheduled up to 85 non-emergency medical transportation trips daily, verifying pickup and drop-off addresses, appointment times, and mobility requirements.
I handled calls about scheduling, trip changes, cancellations, ride status, and will-call requests. I also contacted healthcare facilities to verify appointment details and resolve scheduling concerns.
I escalated time-sensitive ride issues and kept accurate trip notes and updates in the SafeRide platform. I followed program procedures and confidentiality requirements, and completed HIPAA and Fraud, Waste, and Abuse training.
Before Helpware, I supported U.S. telecommunications and financial accounts and taught English online to students in Japan, Korea, and China. I’m bringing my transportation scheduling and customer support experience to an entry-level freight dispatcher role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Helpware
Jan 2025 - Jul 2026 (1 year 6 months)
Scheduled up to 85 NEMT trips daily, verified trip details, managed changes, and escalated time-sensitive concerns. Maintained accurate records and followed program procedures and confidentiality requirements.
Home-Based Online English Tutor
NativeCamp
Jun 2019 - Feb 2024 (4 years 8 months)
Delivered online English lessons to Japanese students, adapting explanations and communication to individual proficiency levels.
Home-Based Online English Teacher
Unhoop Philippines Inc.
Sep 2013 - Mar 2019 (5 years 6 months)
Taught Japanese, Korean, and Chinese students across age groups through clear, patient online communication.
Chat Support Representative
TTEC
May 2012 - Sep 2013 (1 year 4 months)
Provided chat-based customer and technical support for U.S. T-Mobile customers; documented inquiries and resolutions.
Customer and Technical Support Associate
TELUS International Philippines
Dec 2008 - May 2012 (3 years 5 months)
Supported U.S. telecommunications and financial accounts with customer and technical inquiries.
Customer and Technical Support Representative
Sykes Asia Inc.
Dec 2007 - Aug 2008 (8 months)
Resolved billing, account, complaint, and technical concerns for MCI and Verizon customers.
Education
Degrees, certifications, and relevant coursework
Adamson University
Bachelor of Science, Business Administration
Pursued a Bachelor of Science in Business Administration with a major in Marketing.
Helpware
Training, Healthcare Compliance
Completed training in HIPAA and Fraud, Waste, and Abuse.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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