Open to opportunities

cristina cabral

@cristinacabral

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Bilingual operations professional driving efficient remote teams and processes.

United States

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What I'm looking for

I seek a role where I can lead remote teams, improve operational processes, and apply my logistics and billing expertise within a collaborative, growth-oriented organization.

I am a bilingual operations professional with over a decade of experience in customer service, intermodal logistics, and remote team management. I specialize in leveraging virtual collaboration tools and process improvements to streamline operations and meet deadlines.

I have led and coordinated remote teams (up to 15 people), developed inventory tracking tools in Excel, and supported intermodal transportation initiatives that improved equipment utilization and reduced costs. I bring experience in billing audits, reimbursement claims, and compliance within healthcare and logistics settings.

I am committed to clear communication, continuous improvement, and fostering productive remote work environments, and I pursue roles where I can apply analytical problem-solving, team leadership, and cross-functional collaboration to deliver measurable operational impact.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Member Services Agent

Current

Vida Health

Nov 2025 - Present (4 months)

Performed inbound and outbound member outreach, conducted assessments, and enrolled members into health programs while maintaining HIPAA-compliant documentation and consistently meeting KPIs. Led peer training, updated scripts, and supported quality monitoring to improve service delivery.

Customer Service Motivational Interviewing HIPAA Enrollment Zendesk Google Workspace

Senior Intermodal Operations Rep

Redwood Logistics

Jun 2014 - May 2025 (10 years 11 months)

Managed and coordinated remote operations teams of 15 to optimize intermodal transportation, improved processes for rail transit and equipment utilization, and developed carrier/vendor relationships to reduce costs and ensure compliance. Mentored junior staff and contributed to system improvements.

Intermodal Operations Remote Team Management Logistics Coordination Process Improvement Vendor Management Microsoft Teams Zoom Excel & Compliance

Bilingual Sales Support

Edward Don & Company

Jun 2012 - Jun 2014 (2 years)

Provided quoting, order processing, and inventory support for B2B/B2C accounts, resolved pricing and fulfillment issues, and maintained sales reports and CRM records to support account retention and revenue tracking.

Order Management Inventory Management CRM (Salesforce)Data Entry Customer Relations Reporting Vendor Relations

Foreign English Teacher

EBO Young Talking

Nov 2010 - Dec 2011 (1 year 1 month)

Designed and delivered TEFL-based English curricula and assessments for diverse age groups, produced progress reports, and led workshops to improve teaching and communication effectiveness.

Lesson planning Curriculum Development Assessments Cultural Integration Classroom Management

Education

Degrees, certifications, and relevant coursework

Digital Workshop Center

Certificate, Data Analytics

Pursuing a Data Analytics program with estimated completion in June 2026, focusing on analytical tools and data-driven decision making.

TEFL Certification (160-hour)

TEFL Certification, Teaching English as a Foreign Language

Activities and societies: 160-hour course; Expert Skills Certified

Completed a 160-hour Teaching English as a Foreign Language (TEFL) certification in October 2024 with Expert Skills certification.

Western Illinois University

Bachelor of Arts, Women Studies; Law Enforcement and Justice Administration

Earned a Bachelor of Arts in Women Studies, Law Enforcement and Justice Administration in May 2009.

Triton College

Certificate, Medical Billing and Coding

Activities and societies: CBCS Certified; Member of National Health Career Association

Completed a Medical Billing & Coding certificate in May 2025, including preparation for CBCS certification and membership in the National Health Career Association.