Looking for a job

Vikas Sengar

@vikassengar1

I’m a remote phone operations professional with more than four years of experience, including over three years dispatchin non-emergency transportation

India

Message

What I'm looking for

I’m looking for remote work that lets me support NEMT operations during US Eastern hours.

NENT DISPATCHER

Experience

Work history, roles, and key accomplishments

NEMT Dispatcher / Customer Service Representative

World Trans

Sep 2025 - Aug 2026 (11 months)

Dispatched NEMT trips, assigning drivers and vehicles by location, availability, and rider needs. Served as main contact for riders, facilities, and drivers, resolving late pickups and same-day requests.

NEMT Dispatcher Trip Scheduling Driver Coordination Customer Service Dispatch Software Data Entry Communication Skills Problem Solving

NEMT Dispatcher

Advanced Care Transportation

Feb 2023 - Mar 2025 (2 years 1 month)

Scheduled NEMT trips for riders with mobility needs, matching each to the right vehicle type and driver. Coordinated by phone with riders, drivers, and facilities to confirm pickups and resolve scheduling conflicts.

NEMT Dispatcher Trip Scheduling Driver Coordination Communication Skills Dispatch Software Data Entry Time Management

Customer Support Executive

Teleperformance

Dec 2021 - Jan 2023 (1 year 1 month)

Handled high-volume inbound calls for a credit card client, resolving queries with accurate first-call resolution. Documented call details accurately and consistently met performance and quality targets.

Customer Support Inbound Calls Issue Resolution Documentation Quality Assurance