Open to opportunities

Leslie Johnson

@lesliejohnson1

Message

I am a logistics coordinator specializing in NEMT and customer-focused operational efficiency.

United States

Message

What I'm looking for

I am seeking a remote logistics/NEMT role where I can apply scheduling, coordination, and customer-service skills to improve operations, collaborate with a supportive team, and grow into broader healthcare operations responsibilities.

I am a logistics and customer-service professional seeking a remote position, with four years of experience in customer service and logistics coordination. I have coordinated non-emergency medical transportation, arranged recurring services for long-term medical patients, optimized driver scheduling, and managed sensitive patient information with a focus on confidentiality and accuracy.

I improved case management processes while ensuring HIPAA compliance and documenting client interactions in electronic health records. I am proficient in Slack, Microsoft Office Suite, Google Workspace, and Mediroutes, and I bring strong communication, problem-solving, and time-management skills to increase operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Standing Order Specialist

Carecar

Feb 2025 - Aug 2025 (6 months)

Arranged and assigned recurring transportation services for patients with long-term medical needs, ensuring accurate scheduling and confidentiality of sensitive information. Coordinated with providers and members to assess needs and maintain seamless service delivery.

NEMT Scheduling Patient Coordination Microsoft Office Google Workspace Communication Time Management

NEMT Logistics Coordinator

Roverse LLC

Jan 2021 - Jan 2025 (4 years)

Coordinated and optimized non-emergency medical transportation by scheduling trips, managing driver availability, and confirming appointments to ensure timely patient transport and high satisfaction. Collaborated with healthcare facilities and brokers to maximize operational efficiency.

NEMT Coordination Driver Management Microsoft Office Slack Time Management

Case Manager

Terrors Health

Nov 2018 - Jun 2020 (1 year 7 months)

Provided case management and crisis intervention to support client mental health stability while maintaining HIPAA-compliant records in EHR systems. Improved case workflows through documentation, follow-ups, and coordination with providers.

Case Management Crisis Intervention EHR HIPAA Mental Health Support Documentation Communication Process Improvement

AR Clerk

Service Master

Oct 2014 - Mar 2018 (3 years 5 months)

Managed invoice preparation, payment tracking, and account reconciliations to maintain accurate financial records and resolve billing discrepancies with clients and vendors. Maintained records in financial management software to improve collection and reporting processes.