Open to opportunities

Belen Farinas

@belenfarinas

I’m an Executive Assistant leveraging customer service and luxury residential operations experience to support teams and leadership.

United States

Message

What I'm looking for

I’m looking for a stimulating, team-building position in luxury residential operations where I can sharpen my skills, grow into stronger leadership, and apply my customer-service background with detail-oriented, reliable execution.

I’m a detail-oriented Executive Assistant with a strong foundation in customer service and luxury residential operations. In my current role, I prepare management and committee reports, maintain daily logs and records, and handle meeting minutes and notices with accuracy and care.

I also manage resident information in the Connect database, track insurance certificates for vendors and unit owners, and resolve complaints through follow-up to ensure satisfaction. Previously, I supported residents and guests at front desk roles, monitored building access and electronic security systems, and brought a sales background from serving as an independent health insurance agent—training new employees and building efficient recurring sales pipelines.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

The Gables Condo & Club Association

Jun 2023 - Present (3 years 1 month)

Prepare management and committee reports, meeting minutes, and notices, and maintain daily logs, records, and forms. Update resident information in the Connect system, track insurance certificates, and resolve resident complaints.

Meeting Minutes Committee Reporting Database Management Connect Complaint Resolution Customer Service

Independent Health Insurance Agent

US Health Advisors

Jun 2021 - Dec 2023 (2 years 6 months)

Secured health, life, and annuity licenses across 21 states and sold health insurance policies nationwide. Built a recurring sales pipeline using online marketing strategies and trained new employees on insurance products and compliance requirements.

Health Insurance Sales Online Marketing Sales Pipeline & Compliance Customer Acquisition

Front Desk Associate

The Gables Condo & Club Association

Jan 2023 - Jun 2023 (5 months)

Monitor electronic security control systems and control building access. Coordinate amenity reservations, greet residents and guests, and maintain daily activity reports.

Electronic Security Systems Access Control Amenity Reservations Daily Activity Reporting

Front Desk Agent

Biscayne Beach Condominium

May 2020 - Jun 2021 (1 year 1 month)

Welcomed residents and directed guests while maintaining a calm environment. Monitored emergency response systems, responded to emergencies, routed issues to the proper department, and followed up for resident satisfaction.

Front Desk Reception Incident Escalation Complaint Handling Customer Service

Front Desk Agent/Night Auditor

JW Marriott Miami

Mar 2019 - Mar 2020 (1 year)

Verified and adjusted guest billing and set up accurate guest accounts at check-in based on guest requirements. Processed check-ins and check-outs and handled cash and credit card transactions.

Guest Billing Verification Hotel Check In Check Out Cash Handling credit card processing

Education

Degrees, certifications, and relevant coursework

Miami Springs High School

High School Diploma, High School

Activities and societies: Academy of Hospitality and Tourism Magnet Program; AP Psychology; AP Environmental Science; Future Business Leaders of America (FBLA).

Earned a High School Diploma in 2018 through the Academy of Hospitality and Tourism Magnet Program. Completed AP coursework in Psychology and Environmental Science and participated in FBLA.