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Alita Vigfusson

@alitavigfusson

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Account Manager at Cohen Insurance Agency, Inc. handling client needs, policy changes, and risk assessment.

United States

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At Cohen Insurance Agency, Inc., I communicate with clients to understand and address their needs. I issue policy changes, including cancellations, binders, and endorsements, and assess applications to determine creditworthiness.

At Profound Real Estate LLC, I provided remote administrative support and updated CRM and MLS data. I also scheduled property showings and coordinated with attorneys, lenders, and agents to facilitate closings.

At Homewood Suites by Hilton, I managed daily hotel operations and handled customer complaints. I also maintained HR functions and worked with the general manager and department heads on financial reports and hotel budgets.

At Estée Lauder Companies Inc., I analyzed raw-material data for regulatory compliance across 28 product lines. I created Excel spreadsheets to maintain a database of the information for regulatory review and approval.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Cohen Insurance Agency, Inc.

Jan 2021 - Present (5 years 10 months)

Communicates with clients to analyze and address needs, issues policy changes, and assesses applications to determine creditworthiness.

Client Communication Policy Issuance Risk Assessment Credit Worthiness Client Management Insurance Policy Administration Risk Mitigation Certificate Issuance Binder

Administrative Coordinator

Profound Real Estate LLC

Jan 2020 - Dec 2021 (1 year 11 months)

Provided remote administrative support including client correspondence, CRM updates, and scheduling property showings. Coordinated with attorneys, lenders, and agents to facilitate closings.

CRM MLS Scheduling Client Correspondence Marketing Campaigns Document Management Docusign Constant Contact Customer Relationship Management

Assistant General Manager

Homewood Suites by Hilton

Jan 2018 - Dec 2020 (2 years 11 months)

Managed daily hotel operations, resolved customer complaints, and handled HR functions including onboarding and team development. Managed receivables, payables, and P&L reports.

Hotel Operations Customer Service Human Resources Budget Management P&L KPI Analysis

Hotel Assistant General Manager

Homewood Suites by Hilton

Apr 2018 - Jul 2020 (2 years 3 months)

Assisted GM in overseeing daily hotel operations including housekeeping, food & beverage, and maintenance. Managed HR functions, guest relations, budgeting, and acted as GM during the absence of the General Manager during the Covid-19 pandemic.

Hotel Operations Housekeeping Food and Beverage Maintenance Human Resources Onboarding Training Coaching Guest Relations Budgeting Marketing Policy Compliance

Executive Administrative Assistant

Alliance Consulting Engineers, Inc.

Jan 2017 - Dec 2018 (1 year 11 months)

Provided C-suite administrative support, conducted industry research, edited proposals, and prepared corporate meetings and travel arrangements.

Executive Support Research Enterprise Proposal Editing Meeting Coordination Travel Arrangements Administrative Support Editing Client Correspondence IT Preparation

Assistant Manager of Special Projects

The Phoenix Center

Jan 2016 - Dec 2017 (1 year 11 months)

Managed projects and office support for agency executives, supervised front desk, processed payments and payroll, and coordinated travel for staff.

Project Management Supervision Payroll Travel Coordination Reporting Meeting Coordination Training Management Front Desk Operations Payment Processing Payroll Review

Executive Administrative Assistant

Elliott Davis LLC

Jan 2014 - Dec 2016 (2 years 11 months)

Managed account documentation for tax deadlines, processed accounts payable and receivable, and handled travel and expense reports for senior management.

Accounts Payable Accounts Receivable Quickbooks Travel Arrangements Expense Reports

Executive Administrative Assistant

Elliott Davis Decosimo, LLC

Aug 2014 - Feb 2016 (1 year 6 months)

Managed accounts for 100+ clients, obtaining supporting tax documents. Provided C-Suite support, processed AP accounts, managed QuickBooks seminars, and handled travel arrangements and expense reports.

Account Management Tax Documentation C Suite Support Accounts Payable Quickbooks Travel Arrangements Expense Reports

R&D Supply Chain Data Analyst

Estée Lauder Companies Inc.

Jan 2012 - Dec 2014 (2 years 11 months)

Established communications with global vendors, obtained technical dossiers, and extracted and analyzed data for regulatory compliance of 28 product lines.

Supply Chain Data Analysis Regulatory Compliance Excel Vendor Management

Supply Chain Data Analyst

Estée Lauder Companies Inc.

May 2012 - Jun 2014 (2 years 1 month)

Corresponded with global vendors for technical data collection and regulatory review. Utilized Microsoft Excel for data tracking.

Supply Chain Data Collection Regulatory Compliance Review Excel Vendor Management

Administrative Supervisor

Greystone Staffing

Jan 2003 - Dec 2012 (9 years 11 months)

Supervised front desk staff, managed onboarding and I-9 documentation, coordinated travel for CEO, and negotiated vendor contracts.

Supervision Onboarding I 9 Compliance Travel Coordination vendor negotiation Front Desk Operations Staff Management Employee Registration Executive Support Travel Arrangements

Administrative Assistant

GreyStone Staffing

Feb 2003 - Oct 2010 (7 years 8 months)

Managed front desk operations and staff, oversaw employee registration and onboarding, and acted as personal assistant to the CEO handling administrative tasks and travel arrangements.

Front Desk Operations Staff Management Employee Registration Onboarding Executive Support Travel Arrangements