Dagmawi Afework
@dagmawiafework
I resolve customer issues by phone and Telegram, building trust, loyalty, and efficient support experiences.
EthiopiaWhat I'm looking for
I've delivered customer support at ConDigital Technologies PLC in Addis Ababa, resolving customer inquiries through phone and Telegram.
I handle multiple simultaneous requests, resolve escalated complaints with empathy and professionalism, and build trust that supports repeat business.
I collaborate with cross-functional teams to streamline support processes and solve complex issues. I also track satisfaction and response-time metrics that helped the team exceed service targets by 10–15%.
Outside support work, I've volunteered with Mekedonia Humanitarian Association and contributed to peace, equity, and community-responsibility events through the Peace and Justice Club.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
ConDigital Technologies PLC
Feb 2024 - Jun 2026 (2 years 4 months)
Delivered customer support via phone and Telegram, handling multiple simultaneous inquiries with timely resolutions. Resolved escalated complaints with empathy and professionalism, building trust and repeat business.
Member, Peace and Justice Club
Saint Joseph School
Jan 2023 - Dec 2024 (1 year 11 months)
Contributed to workshops and events promoting peace, equity, and community responsibility.
Community Service Volunteer
Mekedonia Humanitarian Association
Jan 2020 - Dec 2024 (4 years 11 months)
Provided care and daily-activity assistance to community members over four years, and helped coordinate service delivery and outreach.
Education
Degrees, certifications, and relevant coursework
Addis Ababa University
Bachelor of Arts, Social Work
Currently pursuing a Bachelor of Arts in Social Work, in the second year of study.
Saint Joseph School
High School Diploma, General Studies
Graduated with a High School Diploma in 2024.
Code.org
Nanodegree, Computer Science
Completed coursework in Data Analysis Nanodegree, Android Developer Fundamentals, and Coding & Programming Fundamentals.
FreeCodeCamp
Certificate, Computer Science
Completed coursework in Coding & Programming Fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Salary expectations
Job categories
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