Racheal Joshua

I am a dedicated banking professional with over four years of experience in customer service and financial transactions. My career has been marked by a commitment to building strong customer relationships through excellent communication and problem-solving skills. I am proficient in cash handling and management, with a proven track record of maintaining accuracy and compliance in all transactions.

During my tenure at Ecobank Nigeria Limited, I excelled as a Teller, where I assisted customers with deposits, withdrawals, and check cashing services. I developed strong customer relationships by providing excellent service and resolving inquiries promptly. My role also involved balancing cash drawers and ensuring confidentiality of customer data, adhering to security and regulatory requirements. I have consistently contributed to enhanced customer satisfaction and loyalty through my dedication to service excellence.

In addition to my teller duties, I served in customer service support, where I managed inquiries via email and telephone, resolved complaints, and identified sales opportunities. My ability to analyze complex problems and recommend solutions has been key to my success. I am passionate about continuous improvement in customer service operations and have trained new team members to uphold our high standards.