Beatriz Roman
@beatrizroman
Reliable bilingual professional with 10+ years in customer service.
What I'm looking for
I'm Beatriz Roman, a dedicated bilingual professional with over a decade of experience in fast-paced, people-focused environments. My career has been defined by my commitment to compassionate communication and problem-solving, particularly in roles that require cultural sensitivity. Fluent in both English and Spanish, I have hands-on experience in translating, conflict resolution, and supporting clients from diverse backgrounds. I thrive in environments where empathy and professionalism are valued, and I am eager to bring my skills to a new role in customer service or bilingual support.
In my most recent position as a Lead Educator and Bilingual Family Liaison at Joyful Noise Christian Preschool, I acted as a trusted point of contact for English- and Spanish-speaking families. My ability to deliver clear, empathetic communication helped resolve issues and maintain positive relationships. I managed multiple responsibilities daily, demonstrating professionalism and grace under pressure. Prior to that, I served as a Program Coordinator at Rainbow’s End Learning Center, where I supported administrative tasks and built long-lasting relationships with clients, ensuring understanding and inclusion across language barriers.
Experience
Work history, roles, and key accomplishments
Lead Educator & Bilingual Family Liaison
Joyful Noise Christian Preschool
Jan 2020 - Present (5 years 6 months)
Acted as a trusted point of contact for English- and Spanish-speaking families, delivering clear, empathetic communication to resolve issues and maintain positive relationships. Managed multiple responsibilities daily with professionalism and grace under pressure, providing bilingual assistance and translating information between staff and families.
Program Coordinator / Client Support
Rainbow's End Learning Center
Jan 2013 - Jan 2020 (7 years)
Supported administrative tasks including event coordination, documentation, and parent communications. Translated materials, notices, and verbal information to support Spanish-speaking families, building long-lasting relationships with clients and ensuring understanding and inclusion across language barriers.
Education
Degrees, certifications, and relevant coursework
Charlotte Technical Center
Child Development Associate (CDA), Child Development
Grade: Honor Society Recognition
Activities and societies: Honor Society Recognition
Completed a comprehensive program focused on early childhood education and development. Recognized for academic excellence with Honor Society Recognition upon graduation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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