Aline Zimmermann
@alinezimmermann
Bilingual customer service professional with a passion for education.
What I'm looking for
I am a bilingual and people-oriented professional with a strong background in customer service, education, and cross-cultural support. My experience spans fast-paced retail environments and structured classroom settings, where I have been recognized for delivering compassionate and efficient service. I excel at building trust with diverse individuals, resolving issues with empathy, and managing multiple priorities with a calm and solution-focused approach.
Currently, I work as a Customer Service Associate at Amazon, where I deliver high-quality, face-to-face service and assist customers with various needs. My role has honed my ability to resolve issues professionally, contributing to high customer satisfaction. Additionally, as a Paraeducator with the Renton School District, I provide classroom assistance and support students with special needs, maintaining an inclusive environment focused on respect and engagement. My commitment to fostering positive relationships and effective communication has been a cornerstone of my professional journey.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Jan 2025 - Present (6 months)
Delivered high-quality, face-to-face service in a fast-paced, tech-driven retail environment. Assisted customers with purchases, returns, and in-store digital tools and kiosks.
Paraeducator
Renton School District
Apr 2025 - Present (3 months)
Provided classroom assistance and one-on-one student support in early learning settings. Supported students with special needs and behavioral challenges with patience and care.
Local Childcare Coordinator
Cultural Care Au Pair
Feb 2023 - Jun 2025 (2 years 4 months)
Supported host families and international au pairs in the U.S. Department of State-regulated program. Conducted home visits, orientations, and monthly compliance check-ins.
Education
Degrees, certifications, and relevant coursework
Universidade São Francisco
Bachelor of Science, Chemical Engineering
2023 -
Currently pursuing a Bachelor of Science in Chemical Engineering. The curriculum focuses on fundamental principles and applications within the chemical engineering field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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