Adriana Robles

Supervised customer service operations, providing inbound phone and video technical support for TurboTax customers. Researched, analyzed, and determined appropriate courses of action for software navigation questions and locating prior years’ returns. Served as an ambassador for the Intuit brand, documenting all issues, resolutions, and follow-up actions.

Created and implemented age-appropriate educational activities, fostering a safe and nurturing environment for young children. Observed and documented children's development, communicating progress to parents and collaborating with staff to promote holistic growth. Ensured all children's social, emotional, physical, and cognitive needs were met.

Managed high-volume inbound calls, assisting members with service requests such as completing registrations and entering medical histories. Efficiently scheduled consultations and performed necessary outbound calls to ensure comprehensive member support. Maintained accurate records of all interactions and service provisions.

Focused bilingual customer service professional in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge, and exceeding expectations.

Responsible for promoting social, emotional, physical, and cognitive development in young children and ensuring that their needs are met.