Open to opportunities

Beatrice Stan

@beatricestan1

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Customer Success Manager with 5+ years driving retention, onboarding, and remote-first client growth.

United Kingdom

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What I'm looking for

I’m seeking a Customer Success Manager, Account Manager, or Client Relations role in a remote-first organisation where I can strengthen retention, onboarding, and client relationships through consultative support, clear communication, and strong operational reporting.

I’m a customer-focused Client Success professional with 5+ years of experience in client retention, account management, and team leadership across regulated and customer-facing environments. I’ve built strong relationships through proactive check-ins, consultative onboarding, and clear stakeholder communication.

In my most recent role as Founder & Client Success Lead for a remote online coaching business, I manage end-to-end client relationships across UK and Romanian markets—owning onboarding, ongoing support, and retention. I developed a client communication system and a repeat-engagement approach that supports high satisfaction, while also executing multi-platform content and customer engagement strategy with independent reporting and performance tracking.

Previously, I managed 40+ client accounts at The Gym Group & Virgin Active, achieving a 92% client retention rate and driving 15% membership growth through needs-based service matching. I also bring rigorous conflict resolution and operations discipline from HMP Prison Service, where I de-escalated critical situations, maintained zero serious incidents under supervision, and produced audit-ready operational and compliance reporting.

Experience

Work history, roles, and key accomplishments

Current

Founder & Client Success Lead

Current

Limit Active

Jan 2023 - Present (3 years 6 months)

Managed end-to-end client relationships for an online coaching business across UK and Romanian markets, including onboarding, ongoing support, and retention. Planned and executed customer engagement/content strategy remotely while managing scheduling, reporting, and performance tracking.

Client Success Account Management Client Onboarding Conflict Resolution Training and Development Operations Management Content Strategy

Personal Trainer & Client RM

The Gym Group & Virgin Active

Jun 2021 - Dec 2024 (3 years 6 months)

Managed a 40+ client portfolio, achieving a 92% client retention rate through proactive check-ins and personalised service plans. Drove 15% membership growth via consultative onboarding, delivered 150+ client sessions, and maintained 100% safety and risk-assessment compliance.

Client Account Management Account Management Service Plans Feedback Collection Safety Compliance Risk Assessment Customer Satisfaction

Prison Officer & Stakeholder Ops

HMP Prison Service

Mar 2022 - Jan 2024 (1 year 10 months)

Acted as primary point of contact for 50+ individuals daily, resolving concerns and de-escalating 30+ critical situations annually while maintaining zero serious incidents under supervision. Produced operational and compliance reports to Ministry of Justice standards and coordinated support plans with healthcare, education, and probation teams.

Conflict Resolution De escalation Operational Reporting Audit Readiness Cross Functional Collaboration Risk Management

Head Waitress / Team Supervisor

Steak & Company

Jun 2019 - Mar 2023 (3 years 9 months)

Supervised a team of 12 staff across a 200+ cover operation, ensuring consistent customer experience and service quality. Trained and onboarded 8 new team members (reducing onboarding time by 20%) and handled customer relations and complaint resolution while maintaining a 4.8/5 customer satisfaction rating.

Team Leadership Staff Supervision Onboarding Customer Service Complaint Resolution Supervision