Milosz User
@miloszuser
I improve customer retention, service quality, and operations through data-driven team leadership.
United KingdomWhat I'm looking for
I'm currently managing a portfolio of 100 clients in London, achieving 93% retention through proactive relationship building and consistent service quality.
I've reduced client complaints by 32%, cut complaint-handling time by 34%, and used customer and employee feedback to improve training, marketing, and retention. My analysis helped bring in 10% new clients while supporting an 80% new-employee retention rate.
Previously, I improved customer satisfaction at T&S Partners and delivered sales, cross-selling, CRM, and data-protection work at Play Mobile Telecommunications. I'm also studying Healthcare and Management at Arden University.
Experience
Work history, roles, and key accomplishments
Operations Manager
VRS
Feb 2021 - Present (5 years 7 months)
Managed a portfolio of 100 clients, achieving a 93% client retention rate. Reduced client complaints by 32% and decreased complaint handling time by 34% through improved training and processes.
Education
Degrees, certifications, and relevant coursework
Arden University
Bachelor of Philosophy, Healthcare and Management
Pursuing a Bachelor of Philosophy with a focus on Healthcare and Management through a blended study system.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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