MBMihaela Besca
@mihaelabesca
Service Data Analyst with experience in data analysis and customer support.
RomaniaWhat I'm looking for
As a detail-oriented and analytical Service Data Analyst, I leverage my skills in data analysis, Microsoft Active Directory, and Citrix to drive business growth. With a strong background in customer support and data entry, I excel in fast-paced environments and thrive in remote settings.
Throughout my career, I have developed a unique blend of technical and interpersonal skills, including proficiency in Microsoft Office, customer relationship management, and negotiation techniques. My experience in various industries, including IT, telecom, and retail, has equipped me with a broad understanding of business operations and customer needs.
I am a certified Google IT Support Specialist and hold a Generative AI 101 Certification, demonstrating my commitment to staying up-to-date with the latest technologies and trends.
Experience
Work history, roles, and key accomplishments
Service Data Analyst
NTT Data Service
Feb 2022 - Present (3 years 4 months)
Worked as a Service Data Analyst, utilizing skills such as data analysis, Microsoft Active Directory, Citrix, and Microsoft Teams.
AMTranscribe the dialog between Alexa and the user in italian language to help improving the skills
Operator Call Center
OM BRASOV
Oct 2018 - Nov 2018 (1 month)
Worked as an operator in a call center, utilizing skills such as Microsoft Office and customer service.
AMProvided customer support, utilizing skills such as Microsoft Office and customer relationship management.
CONSILIER VANZARI
MVO HOME DESIGN
Nov 2016 - Oct 2017 (11 months)
Worked as a sales consultant, utilizing skills such as Microsoft Office and customer service.
Gestionar Vanzator
SC Rorom Total Market srl
Jan 2016 - Nov 2016 (10 months)
Worked as a sales manager, utilizing skills such as Microsoft Office and customer service.
Receptioner
Hotel Rhea Silva
Jan 2015 - Sep 2015 (8 months)
Worked as a receptionist in a hotel, utilizing skills such as customer service and communication.
Agent Recuperare Credite
Europacredit
Jan 2012 - Sep 2014 (2 years 8 months)
Worked as a credit recovery agent, utilizing skills such as internet research and customer service.
Secretara
TimeOut Network
May 2008 - Sep 2009 (1 year 4 months)
Worked as a secretary, utilizing skills such as Microsoft Office and customer service.
Education
Degrees, certifications, and relevant coursework
Mihaela hasn't added their education
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Availability
Location
RomaniaAuthorized to work in
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Skills
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