Alex Zuzan

Led AI model training and evaluation to improve natural-language understanding and generative AI accuracy. Performed data annotation and prompt engineering, collaborating with engineering teams to refine evaluation metrics and ML architectures.

Labeled multimodal datasets (text, images, audio) to accelerate AI-driven solution deployment. Applied NLP for sentiment analysis, syntax labeling, and entity extraction, then standardized annotation protocols as a QA role to ensure zero-defect training deliverables.

Moderated user-generated content by enforcing community guidelines and legal policies to protect platform integrity. Quickly identified and escalated harmful content risks in a sensitive, fast-paced environment.

Investigated complex financial transactions to detect potential sanctions violations and mitigate money-laundering risks. Led a compliance security initiative by installing secure lockers and authored detailed escalation reports for OFAC, EU, and UN.

Provided omnichannel customer support (phone, email, chat) with a focus on strong first-contact resolution. Used CRM tools to track user journeys, optimize order processing, and capture feedback for product improvements.

Managed digital marketing campaigns using Google Analytics, Facebook Ads, and targeted email strategies to drive brand visibility and lead growth. Owned web presence and social media operations and analyzed competitor positioning to guide marketing strategy.

Completed the Google Digital Marketing certification via the Google Digital Workshop program.

Completed an Analyst Programmer (post-secondary) program and designed/developed a fully functional e-commerce platform using PHP, MySQL, HTML, and CSS.

Earned a Computer Technician Operator high school diploma.