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Beatrice Boss

@beatriceboss

Customer care professional with expertise in sales and communication.

Kenya
Message

What I'm looking for

I am looking for a challenging role that allows me to utilize my skills in customer care and sales while contributing to team success and personal growth.

I am Beatrice C. Boss, a dedicated customer care professional with a diploma in Business Management from Mount Kenya University and a strong background in German language and communication. My experience spans various roles, including customer care agent and sales representative, where I have honed my skills in interpersonal relations and project administration.

Throughout my career, I have demonstrated my ability to engage effectively with customers, providing top-notch solutions in both English and German. My roles have included responsibilities such as marketing bank products, managing customer inquiries, and teaching German language classes. I am passionate about empowering youth and contributing to community development, and I strive to excel in every task I undertake.

Experience

Work history, roles, and key accomplishments

FL

Sales Representative/Receptionist

Future Development Corporation Limited

Aug 2013 - Oct 2023 (10 years 2 months)

Managed customer relations and actively engaged in the marketing of glass and aluminium products. Served as a Sales Representative and Receptionist, handling diverse client needs.

FL

Sales Representative/Receptionist

Future Development Corporation Limited

Aug 2013 - Oct 2023 (10 years 2 months)

Managed customer relations and marketed glass and aluminium products. Handled receptionist duties and supported sales initiatives.

TK

Customer Care Agent

Teleperformance Kenya

Nov 2022 - Jul 2023 (8 months)

Provided customer care support, receiving calls and replying to emails. Engaged with customers in German to deliver top-notch solutions.

EK

Sales Representative

Ecobank Kenya

Mar 2013 - Jul 2013 (4 months)

Responsible for opening new customer accounts. Supported banking operations and customer onboarding processes.

FA

German Language Teacher

Fr Kuhn Girls Academy

Jan 2012 - Jul 2012 (6 months)

Headed the German language department, teaching German across all classes and setting exams. Offered guidance and counselling services to students.

FA

German Language Teacher

Fr Kuhn Girls Academy

Jan 2012 - Jul 2012 (6 months)

Headed the German language department, overseeing curriculum and instruction. Taught German across all classes, set exams, and provided guidance and counseling to students.

Education

Degrees, certifications, and relevant coursework

Universitaet zu Koeln logoUK

Universitaet zu Koeln

Bachelor of Arts, German Literature

Pursued a Bachelor of Arts in German Literature, focusing on the study of German literary works and cultural contexts. Developed strong analytical and linguistic skills.

SM

Studienkolleg Muenster

Pre-University, General Studies

Completed a Pre-University program at Studienkolleg Muenster, preparing for higher education in Germany. Focused on academic subjects relevant to future university studies.

GN

Goethe Institute Nairobi

Certificate, German Language

Grade: Gut

Obtained a Certificate in German from Goethe Institute Nairobi, demonstrating proficiency in the German language. Achieved a 'Gut' (Good) grade.

Mount Kenya University logoMU

Mount Kenya University

Diploma, Business Management

Completed a Diploma in Business Management, gaining foundational knowledge in business operations and administration.

Universitaete Koeln logoUK

Universitaete Koeln

Bachelor of Arts, German Literature

Pursued a Bachelor of Arts degree with a focus on German Literature, developing strong analytical and linguistic skills.

SM

Studien Kollege Muenster

Pre-University, General Studies

Completed a Pre-University program to prepare for higher education in Germany.

GN

Goethe Institute Neuss

Advanced Diploma, German Literature

Attained an Advanced Diploma in German Literature, deepening knowledge of German language and culture.

GI

Goethe Institute

Certificate, German

Grade: Gut

Obtained a Certificate in German with a 'Gut' (Good) grade, establishing a strong foundation in the German language.

KS

Kapnyeberai Girls High School

Kenya Certificate of Secondary Education, Secondary Education

Grade: C (plain)

Completed secondary education, achieving a C (plain) grade in the Kenya Certificate of Secondary Education.

FA

Fr. Kuhn Academy

Kenya Certificate of Primary Education, Primary Education

Completed primary education, obtaining the Kenya Certificate of Primary Education.

Tech stack

Software and tools used professionally

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Beatrice Boss - Sales Representative/Receptionist - Future Development Corporation Limited | Himalayas