Beatrice Boss
@beatriceboss
Customer care professional with expertise in sales and communication.
What I'm looking for
I am Beatrice C. Boss, a dedicated customer care professional with a diploma in Business Management from Mount Kenya University and a strong background in German language and communication. My experience spans various roles, including customer care agent and sales representative, where I have honed my skills in interpersonal relations and project administration.
Throughout my career, I have demonstrated my ability to engage effectively with customers, providing top-notch solutions in both English and German. My roles have included responsibilities such as marketing bank products, managing customer inquiries, and teaching German language classes. I am passionate about empowering youth and contributing to community development, and I strive to excel in every task I undertake.
Experience
Work history, roles, and key accomplishments
Sales Representative/Receptionist
Future Development Corporation Limited
Aug 2013 - Oct 2023 (10 years 2 months)
Managed customer relations and actively engaged in the marketing of glass and aluminium products. Served as a Sales Representative and Receptionist, handling diverse client needs.
Sales Representative/Receptionist
Future Development Corporation Limited
Aug 2013 - Oct 2023 (10 years 2 months)
Managed customer relations and marketed glass and aluminium products. Handled receptionist duties and supported sales initiatives.
Customer Care Agent
Teleperformance Kenya
Nov 2022 - Jul 2023 (8 months)
Provided customer care support, receiving calls and replying to emails. Engaged with customers in German to deliver top-notch solutions.
Customer Care Agent
Teleperformance – Ke
Nov 2022 - Jul 2023 (8 months)
Provided comprehensive customer care services, including receiving calls and replying to emails. Engaged with customers in German to deliver top-notch solutions and support.
Sales Representative
Ecobank Kenya
Mar 2013 - Jul 2013 (4 months)
Responsible for the opening of new customer accounts, ensuring compliance with bank procedures. Contributed to expanding the bank's client base through effective sales strategies.
Sales Representative
Ecobank Kenya
Mar 2013 - Jul 2013 (4 months)
Responsible for opening new customer accounts. Supported banking operations and customer onboarding processes.
Sales Representative
Equity Bank
Aug 2012 - Mar 2013 (7 months)
Focused on opening new customer accounts and delivering excellent customer care services. Supported clients with their banking needs and inquiries.
Sales Representative
Equity Bank
Aug 2012 - Mar 2013 (7 months)
Facilitated the opening of customer accounts and provided comprehensive customer care services. Ensured efficient processing of banking transactions.
German Language Teacher
Fr Kuhn Girls Academy
Jan 2012 - Jul 2012 (6 months)
Headed the German language department, teaching German across all classes and setting exams. Offered guidance and counselling services to students.
German Language Teacher
Fr Kuhn Girls Academy
Jan 2012 - Jul 2012 (6 months)
Headed the German language department, overseeing curriculum and instruction. Taught German across all classes, set exams, and provided guidance and counseling to students.
Call Centre Agent
Call Centre Duesseldorf
Jan 2009 - May 2011 (2 years 4 months)
Operated as a call centre agent, primarily focusing on marketing products. Engaged with customers in English to promote various offerings.
Call Centre Agent
Call Centre Duesseldorf
Jan 2009 - May 2011 (2 years 4 months)
Marketed various products to customers through inbound and outbound calls. Engaged with clients to promote services and achieve sales targets.
Education
Degrees, certifications, and relevant coursework
Universitaet zu Koeln
Bachelor of Arts, German Literature
Pursued a Bachelor of Arts in German Literature, focusing on the study of German literary works and cultural contexts. Developed strong analytical and linguistic skills.
Studienkolleg Muenster
Pre-University, General Studies
Completed a Pre-University program at Studienkolleg Muenster, preparing for higher education in Germany. Focused on academic subjects relevant to future university studies.
Goethe Institute Nairobi
Certificate, German Language
Grade: Gut
Obtained a Certificate in German from Goethe Institute Nairobi, demonstrating proficiency in the German language. Achieved a 'Gut' (Good) grade.
Mount Kenya University
Diploma, Business Management
Completed a Diploma in Business Management, gaining foundational knowledge in business operations and administration.
Universitaete Koeln
Bachelor of Arts, German Literature
Pursued a Bachelor of Arts degree with a focus on German Literature, developing strong analytical and linguistic skills.
Studien Kollege Muenster
Pre-University, General Studies
Completed a Pre-University program to prepare for higher education in Germany.
Goethe Institute Neuss
Advanced Diploma, German Literature
Attained an Advanced Diploma in German Literature, deepening knowledge of German language and culture.
Goethe Institute
Certificate, German
Grade: Gut
Obtained a Certificate in German with a 'Gut' (Good) grade, establishing a strong foundation in the German language.
Kapnyeberai Girls High School
Kenya Certificate of Secondary Education, Secondary Education
Grade: C (plain)
Completed secondary education, achieving a C (plain) grade in the Kenya Certificate of Secondary Education.
Fr. Kuhn Academy
Kenya Certificate of Primary Education, Primary Education
Completed primary education, obtaining the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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