JNJeay Nikto
@jeaynikto
Customer service professional skilled in conflict resolution and communication.
KenyaWhat I'm looking for
I am a dedicated customer service professional with a strong background in customer interactions and service solutions. My expertise lies in conflict resolution, communication, and problem-solving, which ensures customer satisfaction and loyalty. I pride myself on being an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Currently, I work as a Customer Service Representative at Pandora Jewellery, where I provide exceptional support to German-speaking clients. My advanced German language proficiency allows me to foster positive relationships and ensure clear communication. I have maintained a 95% customer satisfaction rating and achieved a 100% quality assurance score on cases handled, demonstrating my commitment to excellence in customer service.
In addition to my customer service experience, I have worked as a tutor at Goethe-Institut Kenya, where I supported students in developing effective study habits and critical thinking skills. My ability to establish positive relationships with students and parents has been key in fostering open communication regarding academic progress and goals. I am passionate about helping others succeed and creating a supportive learning environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Pandora Jewellery
Oct 2024 - Present (9 months)
Provided exceptional customer service and support to German-speaking clients via phone, email, and live chat, ensuring prompt resolution of inquiries and concerns. Utilized advanced German language proficiency to effectively communicate with customers, process orders, returns, and exchanges, and maintain detailed CRM records. Achieved a 95% customer satisfaction rating and managed high volumes of
Customer Service Representative
Pandora Jewellery
Oct 2024 - Present (9 months)
Provided exceptional customer service and support to German-speaking clients via phone, email, and live chat, ensuring prompt resolution of inquiries. Utilized advanced German language proficiency to effectively communicate with customers and processed orders, returns, and exchanges accurately. Maintained a 95% customer satisfaction rating and managed approximately 90 chats, 50 calls, and 80 email
Tutor
Goethe-Institut Kenya
Jun 2024 - Sep 2025 (1 year 3 months)
Supported students with helpful study habits and exam strategies, collaborating to complete homework and identify lagging skills. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Provided constructive feedback on assignments, helping students improve writing and problem-solving skills, and established positive relationships with students and par
Tutor
Goethe-Institut Kenya
Jun 2024 - Sep 2025 (1 year 3 months)
Supported students by providing helpful study habits and exam strategies, collaborating to complete homework assignments and identify lagging skills. Motivated students towards learning, provided constructive feedback on assignments, and established positive relationships with students and parents. Promoted critical thinking skills and created a positive and encouraging learning environment.
Education
Degrees, certifications, and relevant coursework
Goethe Institute of Kenya
B2 German Certificate, German Language And Literature
Obtained a B2 German Certificate from the Goethe Institute of Kenya. Focused on German Language and Literature, enhancing proficiency in the language.
Igikiro Secondary School
Kenya Certificate of Secondary Education, Kenya Certificate of Secondary Education
Completed the Kenya Certificate of Secondary Education at Igikiro Secondary School. This foundational education provided a broad academic background.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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