Open to opportunities

bea mar

@beamar

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Detail-oriented risk and fraud analyst with financial services expertise.

Spain

Message

What I'm looking for

I am looking for a role that challenges my analytical skills and offers opportunities for professional growth in a collaborative environment.

I am a highly motivated professional with extensive experience in risk and fraud analysis, as well as quality assurance within the financial services sector. My career has been marked by a proven ability to identify and resolve complex issues, improve processes, and ensure regulatory compliance. Currently, I work as a Quality Analyst at Cover Genius, where I focus on enhancing customer experience by analyzing claim submissions and post-settlement processes.

Throughout my career, I have developed and maintained quality management systems to adhere to industry standards and regulatory requirements such as AML and KYC. My analytical skills have allowed me to identify trends and develop metrics to measure quality performance effectively. I have also collaborated with cross-functional teams to implement process improvements, facilitated training programs, and conducted root cause analysis investigations to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Cover Genius

Sep 2022 - Present (2 years 9 months)

As a Quality Analyst at Cover Genius, I improved customer experience by analyzing claim submissions and post-settlement processes. I identified process issues, developed quality management systems, and collaborated with teams to enhance efficiency.

Quality Assurance Process Improvement Data Analysis Jira Regulatory Compliance Training Development Root Cause Analysis Cross Functional Collaboration Customer Experience

Current

Senior Claims Assessor

Current

Cover Genius

Sep 2022 - Present (2 years 9 months)

In my role as Senior Claims Assessor, I ensured accurate claims processing and conducted quality control audits. I trained new team members and made decisions on complex claims, focusing on fraud analysis.

Quality Control Fraud Analysis Training Auditing Risk Assessment Compliance Team Leadership

Risk and Fraud Analyst

Livescore Group

Jan 2022 - Sep 2022 (8 months)

As a Risk and Fraud Analyst at Livescore Group, I monitored transactions for suspicious activity, managed AML alerts, and performed due diligence on high-risk customers, suggesting account restrictions when necessary.

Risk Analysis Fraud Detection AML KYC Transaction Monitoring Due Diligence Account Management Data Analysis

VIP Support Representative

888 Holdings

May 2020 - Feb 2021 (9 months)

As an English VIP Support Representative, I provided specialized support to VIP clients, addressing their unique needs and ensuring a high level of service and satisfaction.

VIP Support Customer Service Communication Skills Account Management Relationship Building Customer Retention

Customer Support Representative

Entain

Feb 2021 - Jun 2022 (1 year 4 months)

Provided customer support via chat and email, resolving various queries related to accounts, KYC, and transactions for the UK betting market, ensuring customer satisfaction and compliance.

Customer Support KYC Problem Solving Communication Skills Compliance Account Management Chat Support Email Support Customer Satisfaction

Customer Service Team Member

PayPal

Jul 2018 - Mar 2020 (1 year 8 months)

Assisted clients with payment issues at PayPal, conducting compliance and fraud analysis, and handling disputes and chargebacks in accordance with financial regulations.

Customer Service Payment Processing Fraud Analysis Compliance Dispute Resolution Chargebacks KYC Transaction Monitoring Regulatory Compliance Communication Skills

Spanish Advisor

Bet365

Oct 2016 - Sep 2017 (11 months)

Provided customer support and handled KYC-AML procedures as a Spanish Advisor at Bet365, ensuring compliance and assisting customers with their betting inquiries.