Roberta Antonia Tricarico
@robertaantoniatricar
I investigate marketplace fraud, mitigate risk, and improve high-volume operations through data-driven decisions.
SpainWhat I'm looking for
I've spent over ten years supporting customers and operations for global digital platforms, most recently investigating fraud at Amazon.
At Amazon, I led complex investigations into fraudulent buyer and seller activity, analyzed transaction and behavioral patterns, and applied risk and compliance frameworks to protect marketplace integrity. I enforced account suspensions and transaction restrictions while maintaining audit-ready documentation and strict SLA performance.
I also contributed to workflow optimization that improved response efficiency by 80%, helping mitigate financial and reputational risk in high-volume operations.
Previously, I coordinated customer service teams at Hostmaker and supported hosts and travelers at Airbnb across Italian and English markets. I enjoy structured problem-solving, coaching teams, improving processes, and collaborating across functions to resolve complex issues.
Experience
Work history, roles, and key accomplishments
Led complex investigations into fraudulent buyer and seller activity within high-volume global operations. Analyzed transaction patterns and behavioral signals to detect fraud and mitigate financial and reputational risk.
Education
Degrees, certifications, and relevant coursework
Sapienza University of Rome
Laurea, Communication
2004 - 2012
Pursued a degree in Communication at Sapienza University of Rome from 2004 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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