Open to opportunities

Tero Savikuja

@terosavikuja

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Payments & Fraud Specialist with a focus on customer-centric solutions.

Spain

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What I'm looking for

I seek a dynamic role where I can leverage my expertise in payments and fraud prevention while fostering a collaborative team environment.

With a rich and varied background in the iGaming industry, I’ve grown from the front lines of Customer Support to leading Payments and Fraud operations across multiple international markets. My experience spans AML, KYC, bonus abuse detection, compliance support, internal training, and data analysis, all carried out under major licenses such as MGA, SGA, Curacao, UKGC, AGCO, DK, and ES.

I’m passionate about streamlining processes, protecting platforms from fraud, and delivering seamless customer journeys — especially in the Finnish market, where I bring native-level insight. Known for blending analytical thinking with a strong customer-centric mindset, I thrive in fast-paced environments and build collaborative bridges between departments.

Experience

Work history, roles, and key accomplishments

Bonus Abuse & Fraud Specialist

Casumo

Dec 2022 - Apr 2023 (4 months)

Developed and optimized fraud prevention processes using SEON. Verified customer documentation and approved withdrawals within SLA while actively identifying suspicious activity and abuse patterns.

Fraud Prevention KYC Data Analysis Risk Assessment

Payments & Fraud Team Manager

EEG/Bethard

Dec 2022 - Mar 2023 (3 months)

Led day-to-day operations for the Payments & Fraud team, enhancing performance and motivation. Collaborated with AML and Compliance teams, contributing to payroll and legal documentation while driving strategic improvements and cross-departmental communication.

Team Leadership Payments Processing Fraud Prevention AML Performance Management Strategic Planning Data Analysis

Payments & Fraud Deputy Manager

Bethard/EEG

Feb 2022 - Jul 2022 (5 months)

Managed payments team schedules and workloads, ensuring SLA targets were met. Provided onboarding and training for new analysts while handling escalated cases from Customer Support and AML.

Team Management SLA Management Onboarding Customer Support

Payments & Fraud Analyst

Bethard

Jan 2021 - Jan 2022 (1 year)

Processed withdrawals and conducted document verifications. Investigated fraud cases and promotional abuse while performing risk assessments and implementing preventative measures.

Fraud Investigation Documentation Verification Risk Assessment Payments Processing Customer Support Data Analysis

Customer Support Agent

Bethard

Apr 2019 - Dec 2020 (1 year 8 months)

Provided multilingual support via chat, email, and phone. Collaborated with Payments, VIP, and Content teams to deliver efficient and empathetic customer care in a fast-paced environment.

Customer Support Multilingual Collaboration Team Collaboration Problem Solving Fast Paced Environment